Account technology strategist

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Job Description - Account technology strategist

About This Team:

Come and join Citrix ANZ (Part of Cloud Software Group) as an Account Technology Strategist for a unique opportunity to engage with cutting-edge technology and innovative solutions. The ATS has direct impact on customers by helping them navigate complex technological landscapes and achieve their business goals.

At Citrix ANZ, you'll be part of a dynamic team, working in a supportive environment that fosters professional growth and learning. The role also provides a platform to build and strengthen relationships with specific customers, enhancing a bidirectional relationship and ensuring the customers technology journey with Citrix is successful.

Job Description/Responsibilities:

  • Develop strategic partnerships and build trusted relationships with customers, technical stakeholders and decision makers
  • Provide technical thought leadership and insights of CSG products, industry trends and their relevance to our customers
  • Understand your assigned accounts current use cases, challenges and opportunities and the value the solution brings to their business
  • Consistently contributes to the broader team’s technical mindshare
  • Serve as an external spokesperson and evangelist for CSG’s vision and associated technologies.
  • Assist with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle by
  • Maintains solid understanding of competitive technologies and how to position to “win”
  • Conducting product demonstrations and technical presentations remotely or at customer locations CSG facilities.
  • Build complex, multi-product proof of concept solutions for customer evaluations
  • Accountable for driving the adoption and consumption of CSG products by working with Customer Success & internal stakeholders
  • Formalize and deliver a strategic customer technology roadmap that identifies customers’ needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans
  • Provide regular and efficient updates on assigned accounts to Sales & ATS management
  • Responsible for engaging and leveraging the wider team where appropriate to help manage and deliver the best customer outcomes.
  • Work is performed with limited oversight.
  • Communicates with parties within and outside of own job function.
  • Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
  • Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices.
  • Required Experience/Skills:
  • Strong understanding of business processes and their implementation into enterprise applications
  • Analytical and negotiation skills, particularly at the C-level
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • Excellent oral and written communications skills, as well as excellent presentation skills
  • Possesses a high level of specialized sales and product solution knowledge

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at for assistance.

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