Account Coordinator

About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

The Account Coordinator is a client-facing role that supports the Account Managers/Directors in providing operational support and administration to BHN Clients. Supporting clients in key functional areas, which includes collaborating with the following teams - Sales, Account Management, Operations, Finance and Customer Service.

This is a parental leave replacement position until January 2027.

Responsibilities:

Assisting with incoming enquiries from clients and customers and providing relevant information.

Support key accounts with direct communication with clients as needed.

Developing and maintaining processes and procedures to ensure the smooth processing of orders.

Creating estimates and/or invoices as per client/campaign requirements

Processing of Invoicing, Credit notes, float top ups/creation, card to card transfers, disbursement account top ups.

Collaborate with various internal teams to execute initiatives and address client concerns.

Participate in client meetings, as needed.

Ensuring both internal and client approval of all requested elements are received and documented.

Ensuring timely processing and active follow up of client invoicing to guarantee invoices paid on time.

Process and manage client fulfilment files, card orders, card activations/extensions, card cancellations, replacement cards and consumer corporate orders.

Support all operational tasks as it relates to our client, program and promotional management. This includes managing the product set up, testing process, account maintenance and promotional set up and support.

Processing of weekly and daily files and ability to maintain accurate data in Excel.

Supporting the verification and quality assurance of claim validations, as required.

Be capable of learning new products and systems and understanding the various solutions we offer our clients.

Qualifications:

• Experience in a customer service environment - phone and email.
• Excellent communication skills.
• Sound literacy and computer skills (Excel knowledge preferred).
• Ability to work in a team environment.
• Able to work autonomously and use initiative to prioritise multiple tasks.
• Ability to stay calm and professional when dealing with all clients and customers.
• Eager to drive collaboration within the team and wider business.
• Willing to take ownership of tasks and processes in a fast-paced environment.
• Full working rights with no restrictions.

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.