Network Reliability Engineer

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

Our Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Role Purpose

As part of the Operational Support Systems team, the Network Reliability Engineer is responsible for gaining insights into network behaviour and performance through operational support tools and systems. You will work closely with other Network Engineers, developers and internal stakeholders to ensure network support systems and tools are available to meet business requirements and objectives.

Key Responsibilities

• Design and implement operational support solutions to collect, process, and analyse network data


• Build and maintain detailed network documentation, including network diagrams, configurations, and procedures


• Research and evaluate new operational support system solutions, and make recommendations for their implementation


• Develop and maintain dashboards, alerts, and reports to monitor performance, detect faults, model costs, forecast capacity, and optimise network operations


• Produce network analytics data for input into product and automation development


• Manage technical
  relationships with vendors and collaborate across internal teams


• Ensure
  compliance with company policies and workplace health and safety standards

Qualifications and Experience

• 5+
  years in a network reliability or similar engineering role 


• Experience working in a service provider environment


• Strong understanding of
  IPv4/IPv6, Ethernet switching, and IP routing


• Knowledge of network
  management systems and protocols (SNMP, SSH, NetFlow, Syslog, etc.) 


• Proficiency in automation and
  scripting (Python, Ansible, Go, etc.)


• Experience with cloud networking technologies (AWS, Azure, GCP)
  


• Strong understanding of time-series data collection and visualisations technologies including Telegraf, Grafana and InfluxDB
  


• Demonstrated
  experience applying Generative AI expertise to develop predictive maintenance models, anomaly detection systems, and autonomous troubleshooting solutions


• Strong documentation,
  communication, and project management skills


• Ability to work independently
  and collaboratively


• Strong customer service focus


• CCIE or equivalent experience will be highly regarded


• Bachelor's degree in Computer Science, Information Technology, or equivalent.

On Offer

• Free Home Broadband


• Free Mobile SIM plan


• Flexibility – 3 days/week in the office


• Lunch on Wednesdays, snacks, donuts and more!


• Diverse and inclusive culture


• Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members.As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.