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Senior IT Support Specialist

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Job Description - Senior IT Support Specialist

Job brief

A progressive IT Managed Service Provider is seeking a highly motivated Senior IT Support Specialist to join their expanding Brisbane team. This is a rare opportunity to play a critical role in the establishment of the Brisbane branch, supporting a diverse client base with cutting-edge technologies. The role involves direct client interaction, technical support, and the opportunity for professional growth in a supportive and innovative environment.

Responsibilities

  • Manage, support, and improve IT infrastructure using Microsoft and related technologies.
  • Provide Level 2 and 3 support for day-to-day operations and IT infrastructure.
  • Deliver exceptional IT solutions and ensure the stability of client systems.
  • Design, install, and maintain new systems to meet client needs.
  • Interface with clients, delivering projects and addressing technical issues.
  • Play a pivotal role in the planning and development of Brisbane operations.
  • Participate in ongoing mentoring and internal advancement opportunities.
  • Provide stability and reliability to client systems while managing expectations.
  • Travel to client sites as needed, with compensation for travel costs.

Requirements

  • Proven track record in IT support or recent experience with an IT service provider.
  • Strong understanding of Microsoft technologies (Windows, Microsoft 365, Microsoft Server, Active Directory).
  • Knowledge of virtualisation technologies such as Hyper-V and VMware, networking, Linux server management, and storage arrays (e.g., Synology, HP).
  • Ability to work independently and under pressure while meeting client expectations.
  • Current Australian Drivers Licence and access to a reliable vehicle.
  • Excellent communication, problem-solving, and time management skills.

Benefits & Perks

  • Salary Offered: $75,000 - $90,000 per year + Superannuation.
  • Flexible hybrid work arrangement after the initial 90-day period.
  • Comprehensive on-the-job training and professional development opportunities.
  • Travel cost compensation for client site visits.
  • Mentorship and internal advancement within a dynamic and growing team.
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