Chat Support Manager - Work from home

salary Salary :

$3,600 - 5,000 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Chat Support Manager - Work from home

Job Description: Sonic Healthcare is seeking a Chat Support Manager to work remotely from home in Sydney, New South Wales, Australia. As a Mid-to-Senior Level position requiring at least 7 years of experience, the successful candidate will be responsible for managing a team of chat support agents to provide exceptional customer service and technical support to our clients.

Responsibilities: - Manage a team of chat support agents, including scheduling, training, and performance management - Monitor chat interactions to ensure quality and consistency of service - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Collaborate with other departments to address technical issues and escalate complex cases - Analyze chat support metrics to identify trends and areas for improvement - Stay current on industry trends and best practices in chat support management - Handle escalated customer inquiries and provide resolutions in a timely and professional manner

Requirements: - 7+ years of experience in customer service, with at least 3 years in a supervisory or management role - Proven ability to lead and motivate a team to achieve targets and KPIs - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Experience with chat support platforms and CRM systems - Technical proficiency with Microsoft Office suite and other customer service software - Hardworking and energetic personality traits - Strong research skills to stay informed on industry trends - Ability to work independently and manage time effectively in a remote setting

Benefits: - Vision insurance - Disability insurance - Training and professional development opportunities

Equal Opportunity Statement: Sonic Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply by 2024-04-20 to be considered for this exciting opportunity to join our dynamic team.

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Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Chat Support Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Australia

This job is no longer accepting applications.

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