Gulf Connexions have received a new mandate to identify a professional and experienced IT Systems and Network Support Technician for one of our clients who are big players within the financial space across the GCC. The successful candidate will be primarily be required to take responsibility for conducting a wide-range of IT Services, including helpdesk and administration tasks. Gulf Connexions is looking to speak to candidates who have a high level of attention to detail, have superior time management skills and are a strong team player. Our client is looking for individuals who possess exceptional customer service skills accompanied with strong problem-solving capabilities.
- Assist in providing technical support for all requests to the service desk via telephone, web portal, email, and chat
- Provide excellent customer service by responding to incidents and requests in a timely manner
- Track, route and redirect problems to correct resources
- Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.
- Preparation and up-keeping of documentation.
- Learn new technologies and acquire new skills as and when required to cater to the changing demands.
- Provide emergency on-demand support outside of business hours
- Bachelor’s Degree in Information Technology or Computer Science
- 2+ years of IT Support experience working within a corporate environment.
- A good understanding of Microsoft Windows desktop and server operating systems
- Experience troubleshooting hardware, software, peripheral issues.
- A positive customer service attitude with an understanding of confidentiality issues and sensitivity of information.
- Good team player, self-motivated, able to work independently and under pressure
If you're interested in this opportunity and would like to submit your application for this role then send your updated CV to [email protected]
If this job doesn't quite fit right your background & experience but you are eager to find a new opportunity, please contact a member of our executive search team for a confidential discussion.
- Applications will only be considered if you have the relevant experience and your skill set match those required and stipulated within the advert text