Business Operations (BusOps) Analyst

About BePark

Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as:

• How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers?
• How can we enable the electrification of vehicles with the suitable charging infrastructure?
• Where should all the bicycles, cargo bikes, and scooters go at the end of the ride?

BePark aims to provide a better mobility experience to this generation and the next. In short, we hunt for unused private parkings and open them to the crowd for various uses: car park (keeping cars off-street), bicycles, EV charging, Last-mile delivery...

Our goal is ultimately to generate a network of mobility hubs throughout cities in Belgium, France, Spain and Luxembourg.

Today we are a team of 40 delivering mobility services across 600 parking lots for our community of 20k active users.

Key Responsibilities

We are looking for a Business Operations Analyst to join our team and help optimise our sales and customer operations. You will begin with a project focused on the B2C team (sales and customer service) and potentially expand to other departments. This role is essential for improving our sales and post-sales processes and enhancing our website performance, including SEO and customer journey optimisation.

1. Process Analysis and Improvement
• Assess existing sales and post-sales processes to identify improvement opportunities.
• Propose and implement solutions to optimise operational efficiency and customer experience.
2. Website Optimisation
• Collaborate with the marketing team to analyse website performance (SEO, conversion rates, UX).
• Recommend and track improvements to enhance customer journey and search visibility.
3. Data Analysis and Reporting
• Collect, analyze, and interpret data to identify trends, measure performance, and support decision-making.
• Build dashboards and reporting tools for stakeholders.
4. Strategic Support
• Participate in the definition and execution of cross-functional projects to support business growth.
• Work closely with sales, customer support, marketing, and IT teams.

About you

• Analytical Skills: Strong ability to interpret data and provide actionable insights.
• Autonomy: Capable of taking initiative, organizing work, and managing projects proactively.
• Curiosity and Growth Mindset: Eagerness to learn and grow in a dynamic environment.
• Collaboration: Comfortable working in teams while taking individual responsibility.

Qualifications

• Degree in Business, Economics, Engineering, or any analytical discipline.
• 1-3 years of experience in Business Operations, Data Analysis, or Project Management.
• Proficiency in tools like Excel, Google Sheets, and data analysis tools (SQL, Tableau, etc.).
• Familiarity with CRM tools (e.g., Salesforce, Odoo) and digital marketing tools (SEO, Google Analytics, etc.) is a plus.
• Excellent verbal and written communication skills in English and French.

• The opportunity to work on impactful, strategic projects.

• Collaborative culture that fosters teamwork and encourages everyone's contributions
• Opportunities for professional growth and development
• Meaningful work that makes a positive impact on society.

What Else

We are a fast growing SME whose goal is to redefine the mobility landscape and change the way we think of parking. We are also a group of people sharing the same values:

• Act as one, ensure cohesion of the team
• Always keep your focus on the solution, not the problem
• Move with agility, to adapt to the changing mobility solutions

What else do we share? Beers on Friday (we are belgian after all)