Information and Knowledge Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The NCIA is setting up the Mission CIS Technical Design Authority (MCIS TDA), in partnership of the existing Mission Service Management Authority (SMA) and the Early Engagement (EE) Team.

The MCIS TDA, together with the Mission SMA, are the two authoritative bodies for Mission related CIS System and Services, internal NCIA but also on System and Services resulting of Federated Mission Networks.

The EE Team is responsible to engage with Strategic Partners at the earliest stages of new requirements leading to new projects. The EE Team supports the Strategic Partner in refining requirements but also in evaluating possible options in realizing those, resulting in a series of de-risked and comprehensive deliverables used during the Business Intake Process of the NCIA.

Within these contexts, many Architecture and Engineering Information Products are being developed, forming an ever-growing Knowledge Base

Role Duties and Responsibilities

Under the direction / guidance of the NCIA Point of Contact or delegated staff, the IKM will support the establishment of and maintain the IKM Ecosystem hosting the Knowledge Base.

This includes the following activities:

• Capture and analyse current MCIS TDA, SMA and EE Team IKM requirements in support of Architecture Modelling, System Design, Process Development, Administrative, Coordination, Collaboration, Project Management and Service Management activities;


• Develop the Knowledge Base environment to be used by the TDA, SMA and EE Teams;


• Develop and maintain IKM workflows and tools to meet requirements;


• Develop and maintain necessary IKM related documentation and provide support to users;


• Monitor that IKM guidelines and tools are used properly;


• Ensure that Information Products are maintained up to date by their owners;


• Provide advices and guidance on solutions in line with NATO, NCIA and CTO IKM approach and policies

Essential Skills and Experience

• 5 years of experience in Information and Knowledge Management, in Architecture, Technical and Engineering Information and Knowledge Management;


• 5 years of experience with IKM tools (Confluence, SharePoint and/or others);


• Advanced experience in Microsoft Office Suite including VBA and Visio.

Desirable Skills and Experience

• Familiarity with Communication and Information Systems.


• Architecture Modelling and System Design language and frameworks awareness (Archimate, SysML, UML, BPMN, NAF, TOGAF, MBSE or others)


• Architecture and Design tools awareness (Archi, ARIS, Sparx EA, ProLaborate or others)


• Service Management (ITIL) knowledge


• Project Management (PRINCE 2, PMP) knowledge


• Prior experience of working in an international environment.


• Knowledge of NATO political ambition and organizational structure.

Working Location

• Braine-l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance