Operations Manager - Hiring Immediately

We are searching for an enthusiastic Operations Manager to join our awesome team at in Bruxelles.
Growing your career as a Full Time Operations Manager is an incredible opportunity to develop useful skills.
If you are strong in teamwork, planning and have the right experience for the job, then apply for the position of Operations Manager at today!

Operations Manager Brussels, Belgium

Does playing a role in business growth sound exciting to you?Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen?Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as an Operations Manager.

Western Union powers your pursuit.

In this role, well be looking for you to support daily WU Stores operations in Belgium, striving to deliver operational excellence for superior customer service, reach business objectives, driving volume growth and service expansion.

Role Responsibilities

• Oversee and secure WU Stores operations in Belgium (13 stores in various locations).

• Secure day-to-day operations, systems and respect local and global operating procedures.

• Coordinate system technical incidents with network and WU back-office support to provide solutions on escalated issues.

• Responsible for alerting on potential disruption and managing incidents in the most efficient way.

• Identify opportunities for new products and services support product and service introduction.

• Responsible for implementing high service standards for smooth and efficient customer service.

• Coordinate Front-Line Associates / Cashier's training delivery.

• Monitor daily operations and activity (per product and per store).

• Responsible for formalizing and implementing operating procedures to reinforce framework and team efficiency.

• Regular control and on-site visits (cash counting, opening hours, staff presence).

• Manage operational relationships with local vendors control vendor's service delivery and standards

• Management of facility maintenance and upgrade.

Role Requirements

• Experience in a similar role or an Operations function, ideally within the retail banking or money transfer sector.

• Knowledge of the financial services market or retail and digital operations.

• Ability to lead, coach and guide a team to success.

• Strong customer service and organizational skills

• Ability to collaborate with other teams in a global, fast-paced environment.

• Fluency in English and French is required a good level in the Dutch language is a plus.

• Valid drivers license this role requires approx. 50% travel in Belgium.

• Proficiency in Microsoft Office.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Belgium-specific benefits include:

• Life/Medical Cover

• Pension Plan

• Luncheon Vouchers

• Bravo Recognition Program

• Headspace - Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Benefits of working as a Operations Manager in Bruxelles:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary