Job Title
Security Operations Administrator
Requisition #
997385.2
Job Type
Permanent (for any group)
Position End Date (if applicable)
Location:
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 14,000 credit students choose from 12 bachelor degrees and 36 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.



About the Department of Security Services
Security Services responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.


About the Role
The security operations administrator (SOA) will report to the shift supervisor of E team. Security SOA will dispatch security personnel in accordance with requests from staff, faculty students and visitors to MRU. SOA’s may use telephones, radios or computers to transmit assignments and to compile statistics and report on dispatched call progress. In addition, the SOA will receive all telephone requests for security assistance and information. The SOA must assess the information received and administer the appropriate advice or dispatch a member of security services. When required, the SOA will be the point of contact for outside emergency services as required. The SOA will act as an information resource for persons.
On an as needed basis the SOA will also be responsible for programming the electronic access systems, programming Campus Cards, and programming the Key Boxes. The SOA is responsible to maintain the key database and control of all University keys. The incumbent is required to order and provide core pin segments to Building Operations for the building and replacement of cores within the University and to Project Managers who are creating new spaces on campus.
This is a full-time position working 35 hours a week.



Responsibilities
Operate the Security Dispatch Centre by using a variety of security equipment to ensure the security of property, the functioning of mechanical systems and the safety of all on campus. This includes controlling access to buildings or areas within the campus
Monitor, assess, record and respond appropriately to all alarms appearing on the Intrusion Alarm system, the Fire panel and CCTV system
Act as central Security Dispatch and function as central communications link for the team as well as with external agencies
Provide customer service at the security front desk, which includes providing information, directions and responding to complaints
Programming Security Systems and Electronic Access
Configuration of BEST encoder software
Maintain and control access to University keys



Qualifications
Minimum one year post-secondary certificate/program completion
Minimum 6 – 12 months of related experience
Ability to deal with complex systems and potentially problematic individuals
Must have knowledge of radio communication, computers, alarms and fire panel systems
Advanced customer service experience
Experience with CCTV and intrusion systems an asset



Why Work for MRU
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace where each person's individuality is appreciated.
Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, a health spending account, paid vacation, Christmas leave, personal days and a free membership to our fully equipped recreation centre.



Salary: $1,864.67 Semi-monthly
Closing Date: December 8, 2020



A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Job Title], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).
We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

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