Pre-Sales Solution Architect

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Job Description - Pre-Sales Solution Architect

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: 

Position Overview

The PreSales Solution Architect - Managed Infrastructure & Cloud Services, will be responsible for the pre-sales solution development process which includes: assisting sales in qualification, consultative discussions with the customer, participating in customer discovery sessions, delivering customer presentations, responding to RFPs/RFIs, developing and documenting the technical solution, building cost models, developing pricing structures and unit prices, transfer of information to delivery teams. Work actively to drive and manage the solution development stage of the sales process. Working in close partnership with the sales teams as the key technical solution advisor and product advocate for TELUS International’s portfolio of Managed Infrastructure & Cloud  products and services. 

Primary Responsibilities

Reporting to the Director of Solutions Consulting, you will have the following key responsibilities

  • Consulting with customers to confirm an infrastructure and cloud strategy and roadmap.

  • Conduct discovery sessions with clients to uncover key value drivers and solution enablers

  • Work with sales executives and other pre-sales team members to develop a sales strategy and a winning proposition.

  • Design and document the technical solution including architecture and delivery components

  • Serve as Pre-Sales Subject Matter Expert for key technologies aligned with TELUS International’s Managed Infrastructure & Cloud Services ecosystem including partner solutions

  • Work with internal and partner Subject Matter Experts to develop and/or customize Statements of Work

  • Develop Cost Models that accurately reflect the designed solution and convert to a customer consumable pricing table.

  • Participate in Portfolio Lifecycle Management process by proving input, testing, and training of peers

Skills & Abilities

  • Ability to relate and communicate with directors, managers, and technical subject matter experts

  • Deep understanding of Managed Infrastructure & Cloud Services.

  • Deep knowledge and subject matter expertise in the Managed Infrastructure & Cloud Services industry ecosystem including partners and competitors 

  • Knowledge and practical experience of leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and the proposed solution.

  • Working collaboratively in a matrixed organization

  • Outstanding communication and interpersonal skills -  capable of developing creative solution presentations

  • Demonstrated ability to solve complex problems with accounts in complex technical environments


  • BS in Computer Science or related field preferred

  • 8+ years of experience in Managed Infrastructure & Cloud Services environments 

  • Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs. 

  • Formal vendor certification aligned to the role of Pre-Sales Solution Architect (eg. Professional Cloud Architect)

Location: Canada - Remote

TELUS Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We passionately put our customers and communities first

  • We embrace change and innovate courageously

  • We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Additional Job Description


EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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