Quality Compliance Manager

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Job Description - Quality Compliance Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You ensure quality in the factory and are responsible for meeting quality targets. You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department. You grow your team’s capabilities and coordinates departmental activities in accordance with corporate standards, local requirements and ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate quality.

How you will contribute

You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met. You will develop and track your department’s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, executing the plan and periodically checking and taking action to stay on track. In addition, you will ensure that there is strict adherence with all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company’s image, policies and business. As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Relevant experience (operations, quality and/or R&D)
  • Project management and managing multiple priorities
  • Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material
  • Communicating effectively and leading cross-functional teams
  • Statistical processes and problem-solving techniques
  • Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
  • Working with customers on quality related issues

More about this role

Primary responsibilities are to oversee the shop floor operation in the production and packaging areas and ensure the proper programs and systems are in place to achieve compliance to Regulatory expectations according to GMPs (Food, Drug, Dietary Supplement FDA and NHP), corporate and local Quality Policies and SOPs.

What you need to know about this position:

  • Ensure all core competency trainings are completed according to policy.
  • Understand and apply requirements for various GMPs applicable to the facility such as Food, Drug, Dietary Supplement, and FDA and NHP requirements.
  • Maintain awareness / proficiency in the current requirements of ISO / FSSC.
  • Ensure compliance with Corporate Sanitation policies.
  • Assist the Quality Manager in developing and maintaining Quality Systems for the plant to ensure compliance to applicable standards both regulatory and corporate.
  • Manage the HACCP food safety program.
  • Manage the audit program and monitor systems for compliance to Food, Drug, Dietary Supplement, FDA and NHP requirements.
  • Act as the designate for the Quality Manager as required for Change Controls, incident investigations and Consumer complaint reviews.
  • Function as site CAPA coordinator including RCA review and ensure closure of investigations in a timely manner.
  • Function as site electronic data entry system (Quality Suite) administrator.
  • Participate and review both internal and external audits performed at facility.
  • Work in conjunction with Production to ensure that Good Housekeeping, Good Manufacturing, and Good Documentation Practices are adhered to.
  • Assist in the development, maintenance, and monitoring of the site Master Sanitation Schedule on a routine basis, ensuring adherence to sanitation requirements.
  • Responsible for the review and collection of information and data to support compliance of site sanitation, pest control and environmental monitoring programs.
  • Work in conjunction with Production & Engineering colleagues to create and revise applicable SOPs and Work Instructions.
  • Work in safe manner and be aware of potential safety hazards in the department and workplace.
  • Function as part of the operations and quality work teams, providing assistance to other work areas to accomplish necessary functions and projects.
  • In conjunction with colleagues, address incidents as required to ensure consumer safety and product quality.
  • Provide Quality compliance training to site colleagues as per training program.
  • Must be able to prioritize work for maximum time effectiveness and efficiency and handle a number of situations at one time including concentrating and paying close attention to detail.
  • Must have the capability and initiative to perform duties without direct supervision.
  • Must be able to function as part of a team and work closely with Operations/ Maintenance/ Scheduling to effectively troubleshoot potential issues in a professional manner.
  • Perform other duties as required as assigned by the Quality Manager.
  • The incumbent will be managing 2 direct reports including Quality Compliance Coordinators

All employees are responsible for compliance with the accident prevention and safety compliance programs.

What extra ingredients you will bring:

Education / Certifications:

  • BSc Degree in Science, Food Science or other technical field or equivalent years of related experience
  • Lean six- sigma certification would be an asset

Job specific requirements:

  • Minimum 3-5 years’ experience working in a Drug/Dietary Supplement or NHP regulated industry.
  • Experience performing audits against Food/Drug/Dietary Supplement, FDA or NHP GMPs.
  • Flexible shifts - Off shift work may be necessary due to special projects or business demands
  • Adaptable - must handle multiple situations at one time and be able to prioritize.
  • Communicates effectively with all positions orally and written.
  • Exhibits technical ability.
  • Has a mindset of continuous improvement
  • Demonstrates good follow-up.
  • Is able to understand production/quality interface to prevent quality problems.
  • Perform duties without direct supervision.
  • Delegate activities to reported based on priorities.
  • Be detail oriented.
  • Computer experience required (ie. MS Office, SAP)

Work schedule:

  • Regular business hours M-F (On-site)

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance
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