MAXIMUS Canada Employment Services Inc. (MCESI) proudly focuses on innovative solutions to help people find jobs. MCES operates the Mission, Abbotsford, South Okanagan, Victoria and Nanaimo catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in getting a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience
MAXIMUS Canada Employment Services Inc. (MCESI) proudly focuses on innovative solutions to help people find jobs. MCES operates the Mission, Abbotsford, South Okanagan, Victoria and Nanaimo catchments of WorkBC. This is a Provincial government program that provides services to support members of the public in getting a job and keeping it. We provide access to job search resources, employment planning, skills assessment, training, work experience placement and more. For more information about the WorkBC, please visit https://www.workbc.ca/. We offer a comprehensive benefits package, competitive salary, a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.
Instrumental in establishing the foundation for the Sustainable Employment outcomes of youth clients (under 30), the Youth Employment Outreach Coordinator will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for youth clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to the Youth Client Inclusion group, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program.
The Youth Employment Outreach Coordinator works collaboratively with the WorkBC Centre team, and is responsible for creatively and meaningfully engaging with youth clients both 1:1 and in group settings, utilizing the 3 service delivery channels, in order to increase the consistent and ongoing awareness of employment services offered in the community that are focused on and available to youth. In doing so, this individual will effectively work to remove the barriers that prevent youth from accessing the services of the WorkBC Employment Services Program, thus supporting the increase in youth referrals to WorkBC. The individual within this position will act as a bridge between youth accessing community services and entering into WorkBC Employment services, and in conjunction with the appropriate members of the WorkBC Employment Services team, provide the tools and support necessary for youth clients to navigate a successful entry into the workforce and sustainment therein.
Outreach & Engagement
Responsible for effectively connecting with all relevant stakeholder groups in order to engage, educate and promote the WorkBC Employment services that would be of interest and value to a diverse range of potential youth clients, by:
- Creating organized, concise and complete content, printed material and handouts that will become part of presentations and host information tables offered in various public venues, schools and community agencies in order to effectively promote WorkBC employment services; adjusting materials to ensure continued relevance amidst changes in labour market and client population trends, while ensuring adherence to the WorkBC marketing materials guidelines.
- Collaborating with organizations delivering youth employment and outreach services on an ongoing and consistent basis.
- Assisting and supporting Youth Clients by delivering a diverse array of individualized and group presentations that invite youth into a wide variety of employment-focused services based on individual need and circumstances.
- Based on effective networking and research, collecting labour market information for Clients regarding job openings, entry and skill requirements and other occupational information.
- Developing and maintaining collaborative and ongoing relationships and referral resource networks with all community agencies.
- Regularly attending networking events and consistently representing MCES and the WorkBC Employment Services Program on community committees focused on youth and youth employment.
- Effectively and appropriately liaising with various members of the MCES team, other WorkBC Centres, Ministry and other government departments, service delivery and community partners and community agencies on behalf and in support of the success of Client participants.
- Participating in and planning where appropriate, WorkBC Centre, outreach and virtual activities to consistently increase Client engagement and participation.
- Providing innovative and ongoing orientation/information sessions regarding job search and sustainment tools and strategies, and general employability skills; consistently creating and maintaining a meaningful, healthy and productive learning environment for all youth
Supporting a meaningful experience, and the long-term ‘buy-in’ of the Client’s participation in the WorkBC Employment Services program, responsible for providing general consultation and conducting assessments for Case Managed Services that ensure the appropriate service referrals are made, by:
- Conducting Client Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports
- Creating mutually agreed upon Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client
- Assessing and documenting a Client’s financial need, and signing the appropriate documentation as required according to MCES/WorkBC Employment Services Program policy
- Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment is required in order to better understand individual Client barriers and assist with effective case management, employability and job retention
- Thoughtfully directing and referring Clients to the appropriate WorkBC program and service (i.e., WorkBC AS, WorkBC AT, WorkBC ES MCES Case-Managed or Self-Service and/or an Approved Sub-Contractor for Case Management Services)
Supporting the ongoing establishment of a meaningful and productive working relationship with the Client, that encourages Client ownership, responsibility and accountability in relation to the steps required to meet their employment objectives, by:
- Reconfirming eligibility and further developing the Client’s personalized Action Plan, and revisions as required therein; fully documenting the Client’s employment objectives, strengths, considerations, and needs as they relate to the outcomes required of the WorkBC Employment Services Program; inclusive of initiating Job Search and/or Retainment Plan(s)
- Consistently updating and supporting the Client’s receipt of what is outlined within their Action Plan document as it relates to WorkBC Employment Services Case-Managed Services
- Practically supporting Clients in their ability to access the resources needed to attain the goals and objectives outlined in their Action Plan
- Further determining eligibility and requirements of the Client as it relates to appropriate Financial Supports
- Entering into one or more WorkBC Employment Services Client Agreements with the Client for Case-Managed Services and/or Financial Supports; ensuring coordination with Operations on Agreements
- Establishing the parameters of the WorkBC Employment Services Program and expectations of Client therein
- Maintaining contact with the client to support, motivate and monitor client progress through the provision of one-on-one coaching and support that utilizes a customized approach appropriate to supporting the individual characteristics and needs of each Client
- Based on Client need and eligibility, and only if possessing required experience and accreditation per WorkBC Employment Services Program policy, delivering Personal Counselling service
- Providing Basic/Essential Life Skills training to Clients if and as required
- Maintaining up to date client information and progress (including Client rationale) in ICM and MCES databases (i.e., ClientConnect), ensuring the current, complete and accurate documentation of all communications with participant, Ministry, and other relevant stakeholders
- Working closely and collaborating with Job Search and Retention Specialists to ensure Clients are afforded a team approach and support in relation to their identified employment and retention goals
- Assisting Clients in preparation of various service applications including but not limited to: Skills Enhancement Services, Self-Employment Services and/or referrals to Employment Services
- Carefully reviewing out-of-catchment transfers; ensuring appropriate and timely actions are taken
- Preparing cases to close or transfer in an accurate and timely manner to ensure support of consistent client-service
- Continually utilizing and communicating knowledge, information and insights gained through Client interactions and local labour market intelligence to MCES Management as needed
- Developing and maintaining a collaborative relationship and referral resource network with appropriate community resources and agencies
Education and Experience
- Post-secondary degree, diploma or certificate in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management);
- Two (2) or more years of related experience in the employment services, counselling or other support services industry;
- Working towards or holding an associated relevant professional certification (i.e., CCDP, RRP, etc.) is preferred
Knowledge, Skills and Abilities
- Capacity to effectively conduct and interpret Client needs assessments and employ exploration tools for all Client Inclusion Groups, in accordance with individualized Client needs and abilities
- Demonstrated experience in the delivery of Life/Essential Skills Training
- Appropriate accreditation and demonstrated experience in the delivery of Personal Counselling would be an asset
- Demonstrated experience providing services and support to individuals with complex barriers, including barrier identification and resolution;
- Extensive knowledge of job search and networking strategies;
- Experience in, and the ability to, successfully coach and mentor Clients to gain effective job search tools and strategies;
- Ability to build and maintain a network of partnerships with local employment and community agencies, employers, social service & referral programs, and other relevant stakeholders;
- Excellent communication skills (oral and written);
- Proven ability to successfully work with and support individuals from a broad range of cultural backgrounds based on a sensitivity to and understanding of the unique challenges they may face;
- Strong administrative skills and computer proficiency with specific emphasis on MS Office (Word, Excel, Outlook) and customized databases;
- Multilingual (English plus French or another language) ability to communicate effectively with Clients, both verbally and in writing is preferred.