Analyst II, IT

Ensure efficient interface between VBM business asset stakeholders, VBM IT functional areas, Global IT functional areas, key IT vendors, \u0026 IT service suppliers to maintain stable IT operational services Work with third parties responsible for field services, print, computers, mobility, meeting rooms, telephone, radio systems, and cabling ensuring the reliability, security, and scalability of these services along with the physical implementations supporting them Implement goals tied to strategic plans for end user services to align with business goals ensuring high availability, customer experience, and performance including support of IT project strategy definition Work to ensure alignment of multifunctional and strategic initiatives with peers in IT Manage service contracts in scope, guaranteeing costs optimization and excellence in end user services including project transition Provide and maintain consistent information on all IT end user assets Manage risks associated with cyber vulnerabilities, information privacy legislation requirements, compliance \u0026 audits Ensure adherence to risk management and compliance processes, including Security and Technology policies Support execution of local IT budget including cost review and evidence Bachelor\u0027s degree or diploma in Business, Computer Science, Information Technology, or a related field/experience. 8-10 years of experience delivering and supporting end-user IT services, including participation in mid-sized initiatives such as workstation deployments, unified communications, service desk operations, and/or enterprise software rollouts. Technical Proficiency: Comprehensive understanding of end-user computing environments, including desktops, laptops, mobile devices, radios, and peripheral equipment. Cybersecurity Expertise: Knowledgeable in cybersecurity principles and practices to protect end-user devices and data including antivirus software, endpoint protection, and encryption. Cloud Computing: Experience with cloud-based solutions and managing the integration of cloud services for end-user applications. Mobile Device Management: Expertise in managing and securing mobile devices, including implementing MDM solutions to ensure compliance and security. ITIL Practices and Help Desk Management: Experienced in ITIL practices for service management, including incident, problem, and change management to improve service delivery and support to end-users. Software Asset Management: Proficient in managing software assets, ensuring compliance with licensing agreements, and optimizing software usage. Technical Documentation: Capable of creating and maintaining detailed technical documentation for end-user computing services. Knowledge of physical facility, operating environment, safety requirements and practices to safely deliver Technology infrastructure services within an industrial operating environment.