Customer Success Representative

About Voltera

Voltera is a rapidly scaling technology company that has been driving change in the additive electronics industry since 2013. Our tools help the world’s most innovative minds solve previously unsolvable problems. Our customers, across the board, are changing the way we think about electronics and its applications. 

Our first product, V-One, is a multi-functional PCB printer that enables fast iteration. Product developers and educators benefit from V-One's versatility and rapid prototyping capabilities.

Our second product, NOVA, is a materials dispensing system for flexible hybrid electronics. It was designed to meet the unique demands of novel electronics prototyping and materials research, providing precision dispensing on numerous rigid and flexible substrates.

We’re a tight-knit company looking for ambitious, talented individuals. We value the importance of team culture, and strive to create a work environment where you feel empowered through knowledge, supported by your colleagues, passionate about your work, and motivated to drive the growth of the company.

About the Job

• Own the full user experience from purchase order received to 90 days after equipment delivery, with an emphasis on driving measurable engagement and product usage through automated email campaigns, order or shipping notifications, and other customer touch points.


• Design and manage onboarding for all current and future product streams, and confidently handle a cohort of 20 to 30 higher touch NOVA users at a time.


• Deliver and standardize onsite NOVA training, then equip international resellers so they can offer a consistent and high-quality training experience.


• Conduct proactive check-ins that surface repeat issues seen in machine logs, highlight known issues, and provide reminders for updating software.


• Build strong relationships with active users, collect structured feedback, and identify power users to share with the product team.


• Track onboarding progress and customer outcomes through their first 90 days, ensuring customers reach key milestones.


• Partner closely with Sales, Support, Marketing, and Product so customers experience a cohesive journey and consistent communication across all touch points.

Working conditions

• Working from the office in Waterloo at least three days per week. 


• Occasional international travel to support onsite customer training.

About You

• Four or more years in Customer Success, Account Management, or a similar customer-facing role. Experience with hardware environments is a plus.


• Able to meet deadlines and stay effective during busy periods while building and maintaining positive customer relationships.


• Comfortable educating users, reframing their approach when needed, and using data or broader insights to guide conversations toward positive outcomes.


• Experienced at helping a variety of users learn new software or hardware in a clear and approachable way.


• Strong communication and presentation skills. Friendly, patient, and able to simplify complex topics.


• Driven by continuous improvement, self-development, and curiosity.


• Excited about learning new technologies and becoming an expert in them.

Nice to haves 

• Familiarity with HubSpot, Intercom, or similar CRM and messaging tools.


• Background in PCB fabrication, additive electronics, or related technical industries.


• Hands-on experience with 3D printers, CNC machines, laser systems, or other gantry based tools.


• Experience building or scaling customer success programs from scratch.

Why We’re Awesome

• We’re a scaling company - you’re hired to have a voice, not to be a cog.


• Three weeks' vacation to start, plus a paid end-of-year company shutdown.


• Flexible work hours.


• Family-friendly work culture.


• Collaborative work environment.


• Located in the growing tech hub of Waterloo, Ontario, close to restaurants and easily accessible by public transit.

If this sounds like a good fit, reach out! We’d love to hear from you.

Compensation

The expected base salary range for this role is CAD $70,000-$80,000. Final compensation will be based on job-related skills, experience, and qualifications. This range reflects base pay only and does not include bonus eligibility or benefits.

Posting and application details

This posting is for an existing vacancy. Applications are reviewed by a member of our team; we do not use artificial intelligence (AI) to screen, assess, or select candidates. Selected applicants will be contacted regarding next steps.

Voltera is an equal opportunity employer, and we are committed to inclusion and diversity. Voltera does not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offenses, marital status, family status, disability, or any other basis forbidden under federal, provincial, or local law. 

Accommodations are available upon request for candidates participating in all aspects of the recruitment process. If you require accommodation or require recruitment documents in a different format, please contact us at [email protected].