Food & Beverage Host-GCT

Position Summary
Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

Key Responsibilities:

• Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
• Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
• Processes all cash and credit card transactions utilizing the . system;
• Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;
• Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
• Attends cash and serves guests in a timely and professional manner;
• Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
• Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
• Maintains clean service areas and stocks shelves as required;
• Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately;
• Assists other co-workers as requested;
• Seats guests to minimize wait times as required by the management team;
• Understand and follow opening and closing cashier duties;
• Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
• Performs preventive maintenance and cleaning of food and beverage equipment as required;
• Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
• Ensures compliance with licensing laws, health and safety and other statutory regulations;
• Performs other duties as assigned as the Food & Beverage Management Team.

Education and Qualification Requirements:
• High School Diploma or equivalent working experience;
• Valid Smart Serve Certificate required;
• Previous cash handling experience;
• Previous system experience an asset;
• Excellent interpersonal, teamwork, customer service and communication skills;
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;
• Proactive and solution oriented with a drive to succeed;
• Demonstrate strong initiative, active listening and teamwork skills;
• Maintain a positive working relationship with fellow employees and management as part of a team;
• Ability to multi-task and work under pressure in a fast-paced environment;
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations