General Manager

Job Title: General Manager

About Doiron Sports Excellence

At Doiron Sports Excellence, we pride ourselves on being a trusted, community-focused sports retailer offering a wide range of top-tier equipment for athletes of all ages and skill levels. With a strong emphasis on customer service, we strive to foster a positive, welcoming environment where our customers can receive expert advice and personalized assistance. Our store is not just a place to buy sports gear; it's a hub for athletes, families, and teams to connect, grow, and excel in their respective sports. We are committed to innovation and quality, ensuring that both our products and customer experience reflect the highest standards.

Job Overview

The General Manager (GM) at Doiron Sports Excellence is responsible for the P & L with strong financial acumen, as well as creating and refining systems & processes to optimize daily operations. The GM will oversee all store operations, lead by example, mentor staff, and ensure exceptional customer service.

Finance

• Budgeting, financial planning, and profit management.

Objective

• Develop annual budget and manage the business according to monthly, quarterly results to achieve cash flow, revenue and profitability targets.

Key Deliverables

• Drive revenue, profit and growth while optimizing operating costs. Includes inventory optimization, cash flow management and operational efficiency.


• Track: Sales, Inventory, Foot Traffic, Conversion, Customer Retention, Profit Margins, and Basket Size.


• Develop optimal pricing strategies and sales forecasting. Design systems to track financial performance, including sales targets, cost control measures, and profitability analyses.


• Budgeting and Forecasting: Ability to create realistic budgets and forecasts, ensuring financial stability and growth. Ensure Month, Quarter and Year-end financial reporting is completed.


• Financial Analysis: Proficiency in analysing financial statements and identifying areas for improvement and cost-saving opportunities.

Employees

Objective:

• Create a culture of care.

Key Deliverables

• Manage employee payroll and benefits program.


• Recruit, hire, train and ongoing employee performance management that reflect the culture of Doiron Sports Excellence.


• Lead and mentor employees & teams.

Organizational Improvement

Objective

• Create and improve operational processes & systems for employee performance, customer service, sales, equipment maintenance, and inventory management.

Key Deliverables

• Create and refine store operational processes to maximize efficiency, from staff training & scheduling, customer feedback, inventory management and marketing campaigns.


• Develop clear guidelines for daily operations, ensuring that all systems, such as POS operations, compliance, and maintenance, are functioning smoothly and meeting company standards.


• Oversee inventory processes, ensuring accurate stock levels, timely reordering, and optimizing space for best-selling products.


• Store equipment, technology, and facilities are properly maintained and meet safety and operational compliance standards. Ensure all systems are fully documented, communicated to the team, and enforced consistently to maintain high operational standards.

Customer Acquisition, Experience & Growth

Objective

• Measure and manage finding, winning and growing customers and ensuring an exceptional in store experience.

Key Deliverables

• Lead, mentor, and motivate the team to deliver exceptional customer service.


• Develop and implement ongoing training programs to enhance staff knowledge and align team goals with the store’s mission.


• Create a supportive and accountable work environment.


• Design and implement customer service processes that ensure each customer feels valued and receives personalized attention.


• Project Management of initiatives designed to strengthen community engagement.

Required Skills & Experience:

• Budgeting & Accounting: Demonstrated ability to create, manage, and adjust budgets effectively to meet financial goals. Experience with accounting principles, including cost management, financial reporting, and cash flow analysis.


• Process Creation & Improvement: Experience in developing and implementing processes that improve store operations, including inventory management, staff scheduling, customer service workflows.


• Data-Driven Decision-Making: Ability to analyze sales trends, market conditions, and financial reports to make informed decisions that drive profitability.

Bonus:

• Retail Management: Previous experience managing a retail store, especially within the sports or outdoor industry, with a focus on sales growth, team leadership, and community engagement.


• Experience with Retail Technology: Familiarity with retail management software (POS systems, inventory management tools) and the ability to implement technology to improve efficiency and accuracy in store operations.


• Sales & Marketing Knowledge: Understanding of retail sales strategies, product promotions, and customer engagement techniques. Experience in community outreach and event planning.

How to Apply

Interested candidates should submit their resume and cover letter to Marc at [email protected].

Please include "General Manager Application" in the subject line.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

• Dental care


• Paid time off


• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday


• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person

Expected start date: 2024-11-15