Waiter/Waitress Staff

Nature of the work

The waiters/waitresses take the orders and wait on guests according to Pizza Delight customer service protocol. They prepare table settings and perform meal and dessert service. They may perform the same functions as the hostess and the counter person.

Main functions

Requirements

Experience in restaurant operations is often required. On the job training is provided. A certain amount of manual dexterity is required. An understanding of complex situations, attention to detail and openness towards change are required. Interpersonal skills, easiness at meeting people, teamwork, collaboration, ability to adapt to a situation, and good communication skills are required. Bilingualism can be required. Good personal grooming, configence, integrity, management stress skills, dynamism, autonomy and flexibility are required.

Working conditions

Work hours are generally pre-scheduled and there is occasional overtime. The schedule varies according to the position, daytime, the night time or the weekend. It is frequently required to work evenings, weekends and statutory holidays. There is a possibility of part-time work. The schedule may contain split shifts. Work is rather intense at mealtimes. The work environment is noisy and there can be pressure to maintain the work pace.