Call Center Manager

salary Salary :

$3,200 - 4,800 monthly

icon building Company : Time Warner
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Open only for candidates based in Canada

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Job Description - Call Center Manager

Job Description:

Time Warner is looking for a dedicated and experienced Call Center Manager to join our team in Toronto, Ontario. As a mid-to-senior level position, the Call Center Manager will be responsible for overseeing the day-to-day operations of our call center, ensuring efficient and effective customer service delivery. This part-time role requires a minimum of 6 years of experience in a similar position.

Responsibilities: 1. Manage and supervise a team of call center representatives, including hiring, training, and performance evaluations. 2. Develop and implement call center policies and procedures to ensure quality customer service. 3. Monitor call center metrics and performance indicators to meet targets and goals. 4. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 5. Collaborate with other departments to improve overall customer experience and satisfaction. 6. Conduct regular team meetings and training sessions to keep staff informed and motivated. 7. Implement call center technology and software to improve operations and efficiency. 8. Prepare reports and analyze data to identify trends and areas for improvement. 9. Stay updated on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Proven experience as a Call Center Manager or similar role. 3. Strong leadership and interpersonal skills. 4. Excellent communication and customer service skills. 5. Ability to work under pressure and handle difficult situations. 6. Project management and problem-solving skills. 7. Persuasion and negotiation skills. 8. Hardworking and adaptable personality traits. 9. Knowledge of call center technology and software.

Benefits: 1. Free accommodation provided during business travel. 2. Company transportation for commuting purposes. 3. Relocation allowance for eligible candidates.

Working Environment: At Time Warner, we strive to cultivate leaders who foster inclusivity and mentorship. Our call center is a dynamic and supportive environment where employees are encouraged to grow and develop their skills.

Equal Opportunity Statement: Time Warner is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024. Apply now and be part of our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Canada

This job is no longer accepting applications.

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