Call Center Specialist

salary Salary :

$2,700 - 4,100 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Call Center Specialist

Job Description:

We are looking for a detail-oriented Call Center Specialist to join our team at Gilead Sciences in Montreal, Quebec, Canada. As a part-time Associate Level employee, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting with various administrative tasks. The ideal candidate will have at least 2 years of experience in a call center or customer service role.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Making outbound calls to follow up with customers, schedule appointments, or conduct surveys - Providing accurate information about products, services, and promotions - Logging all call information and updating customer records in the database - Collaborating with team members to resolve customer issues and improve overall customer satisfaction - Assisting with data entry, filing, and other administrative tasks as needed

Requirements: - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to remain calm and professional under pressure - Resourceful and resilient attitude towards challenges - Ability to work well in a team and demonstrate leadership skills - Proficiency in Microsoft Office applications and experience with CRM software is a plus

Benefits: - Disability insurance - Company transportation - Paid Time Off (PTO)

Working Environment: As a Call Center Specialist at Gilead Sciences, you will be working in a fast-paced and dynamic environment where data is leveraged to inform decisions and drive strategic initiatives. You will have the opportunity to develop your skills and contribute to the success of the team.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Gilead Sciences is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Canada

This job is no longer accepting applications.

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