Online Support Representative

salary Salary :

$1,850 - 2,850 monthly

icon building Company : Pomerleau
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Support Representative

Job Description: Online Support Representative

Company: Pomerleau Location: Toronto, Ontario, CA Job Type: Part-time Seniority: Entry Level Years of Experience: 0

Pomerleau is seeking a dynamic and motivated individual to join our team as an Online Support Representative. As an Online Support Representative, you will play a vital role in providing exceptional customer service and technical support to our online users. This is an entry-level position that requires no prior experience, making it an excellent opportunity for individuals seeking to kick-start their career in a fast-paced and customer-oriented environment.

Responsibilities: - Responding to customer inquiries and resolving technical issues via email, chat, or phone in a timely and professional manner. - Providing live support and assistance to customers as they navigate our online platforms, ensuring a positive user experience. - Troubleshooting technical problems and escalating complex issues to the appropriate teams. - Collaborating with cross-functional teams to address customer concerns and improve overall user satisfaction. - Maintaining accurate records of customer interactions and updating the knowledge base with common issues and resolutions. - Conducting regular follow-ups with customers to ensure their concerns have been addressed satisfactorily. - Assisting in the testing and implementation of new features or updates to our online platforms. - Keeping up-to-date with industry trends and best practices in online support and customer service.

Requirements: - High school diploma or equivalent. - Resourceful and resilient, able to quickly adapt to changing circumstances and handle pressure. - Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical individuals. - Strong problem-solving skills and the ability to think critically to resolve customer issues. - Demonstrated ability to work effectively in a team and manage people. - Proficiency in using computers and various software applications. - Familiarity with online platforms, websites, and mobile applications. - Knowledge of basic troubleshooting techniques and technical support processes is an asset. - Customer service experience is a plus. - Must be able to work a flexible schedule, including evenings and weekends.

Benefits: - Company equipment provided. - Paid overtime opportunities. - Gym membership.

Working Environment: As an Online Support Representative at Pomerleau, you will be working in a collaborative and data-driven environment. We leverage data to inform our decisions and drive strategic initiatives, allowing you the opportunity to contribute to our ongoing success.

Equal Opportunity Statement: Pomerleau is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other factors prohibited by local, state, or federal law.

Deadline to Apply: March 1, 2024

How to apply:

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Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Support Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Canada

This job is no longer accepting applications.

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