Customer Support Agent, Portuguese Speaking

Who we are?

Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and known as the quality market leader throughout the years. Today, the Admirals team has over 350 professionals in 18 countries.

Why you should become an Admiral?

• Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your career.
• Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.
• Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.

Your daily activities as a Customer Support Agent will be:

• Client support (Phone, Chat, Email)
• Checking website content
• Content translations
• Control the pending applications
• Request documents from the clients
• Resolve tasks from the Compliance department
• Retention
• Cross-sell
• Upsell
• Additional tasks from Team Lead

You are best for this role if you have/are:

• Willingness to work with clients
• English language B2
• Portuguese language C1-C2 or native
• PC and MS Office knowledge
• Spanish language (would be good to have, but not mandatory)
• Forex knowledge (would be good to have, but not mandatory)

We are glad to offer:

• Meaningful and impactful role within a regulated global fintech company.
• Competitive salary, and bonus schema related to the company's financial results.
• Amazing personal growth experience - paid external training and access to the professional literature.
• Professional and personal development in a very dynamic and multicultural environment.

We’ll be happy to see you in our team!