Customer Support Supervisor

Growe welcomes those who are excited to:

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  Oversee daily operations, ensuring agent productivity and adherence to schedules;

  
  


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  Work with agents to provide real-time support and constructive feedback on performance;

  
  


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  Lead team meetings to share updates and reinforce training objectives;

  
  


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  Address escalated customer issues and manage emergency ticket handling when required;

  
  


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  Monitor customer interactions to maintain compliance with quality standards;

  
  


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  Track performance metrics, such as response and resolution times, to ensure efficiency;

  
  


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  Collaborate with other teams on projects aimed at improving support operations;

  
  


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  Manage project timelines, deliverables, and outcomes to support organizational goals;

  
  


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  Provide regular updates to senior management on support operations and project progress.

  
  

We need your professional experience:

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  Proven experience in a leadership role within the gambling or customer support industry;

  
  


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  Strong leadership and team management skills;

  
  


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  Proficiency in customer support tools and technology;

  
  


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  Analytical skills for data-driven strategic planning;

  
  


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  Knowledge of industry regulations and best practices;

  
  

We appreciate if you have those personal features:

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  Strong organizational and prioritization skills to meet deadlines;

  
  


• Excellent communication and interpersonal abilities;


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  Ability to work effectively in a fast-paced environment and handle pressure;

  
  


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  A collaborative mindset with excellent team-player abilities;

  
  


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  Proactive problem-solving skills to address complex issues promptly.

  
  

We are seeking those who align with our core values:

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  GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  
  


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  DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  
  


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  BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.