Collections Specialist (German speaker) (m/w/x)

🎯  What you will contribute:

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  Contact customers via phone and email to inform them of overdue payments
  
  


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  Plan a course of action to recover outstanding payments
  
  


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  Negotiate payoff deadlines or payment plans
  
  


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  Respond to customer queries
  
  


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  Investigate and resolve discrepancies
  
  


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  Update account status and database
  
  


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  Alert superiors of debtors unwilling or unable to pay when necessary
  
  

• Ideally 1+ years experience in Debt Collection


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  Customer service oriented
  
  


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  Basic understanding of accounting principles
  
  


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  Ability to multitask and work with targets and tight deadlines
  
  


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  Experience with MS Office and Salesforce
  
  


• Excellent communication and negotiation skills


• Fluent in German (C1 min) and English skills

❤️‍🔥 What you will love about us:

• Hybrid model with 30 days per year to work abroad 


• 28 days of paid vacation, plus another additional day after 3 & 4 years 


• BVG monthly discount to drive you anywhere in Berlin


• Company Pension Scheme and a top-up to Parental Leave (for both parents)


• Online Mental Wellness support with Nilohealth


• Urban Sports Club or ClassPass Corporate Discount


• Annual learning budget of 1000€ 


• 1 Paid Volunteering Day per Month 


• Online German Classes through LanguageHero and Babbel subscription


• Exclusive Grover Tech discount for you & your loved ones


• A diverse global team of 72 nationalities (and counting!)

If you fancy an influential role in making our world a little greener, become part of the Grover Family, and let's grow together. 💚 

We are looking forward to e-meeting you! 🚀