We are searching for an enthusiastic Customer Support Officer to join our amazing team at Ayers Alliance Financial Group Ltd in Λεμεσός.
Growing your career as a Full Time Customer Support Officer is an awesome opportunity to develop competitive skills.
If you are strong in cooperation, creativity and have the right personality for the job, then apply for the position of Customer Support Officer at Ayers Alliance Financial Group Ltd today!
Duties and Responsibilities:
- Respond to customers queries and provide support in a timely and accurate way
- Handle and resolve customer complaints
- Provides information to customers regarding the Company’s services and products
- Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making
- Inform customer about internal regulations and procedures of the Company
- Offer support to all client facing departments
- Ensure all duties are done in line with the necessary KYC, AML, and Due diligence controls
Experience and Qualifications:
- Minimum 2 years of proven experience in similar role within Investment or Forex Industry preferably in Team Leading Position
- Attention to detail and monitoring skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office
- Strong analytical qualities
- Able to work to deadlines in a high-pressure environment
- Highly motivated and results-driven
- Strong interpersonal skills, positive mindset, cooperative spirit
- Fluency in English
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Benefits of working as a Customer Support Officer in Λεμεσός:
● Learning opportunities
● Opportunities to grow
● Advantageous package