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French Speaking Customer Experience Associate - Athens, Greece

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Job Description - French Speaking Customer Experience Associate - Athens, Greece

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a French Speaking Customer Experience Associate to join our team in Athens, Greece. In this position, you will play a vital role in delivering exceptional customer service to our French-speaking clientele, helping them navigate our products and services with ease and confidence.


Responsibilities

  • Provide outstanding customer support through various channels, including phone, email, and chat, ensuring a high level of service at all times.
  • Address customer inquiries with professionalism, offering solutions and information tailored to their needs.
  • Assist with troubleshooting and resolving issues, ensuring a positive customer experience.
  • Document all customer interactions accurately in our CRM system to facilitate effective follow-up and service enhancements.
  • Collaborate with team members to find innovative solutions and improve customer support processes.
  • Collect feedback from customers and share insights with the team to contribute to continuous improvement efforts.
  • Participate in training activities to enhance your understanding of our products and improve customer service techniques.
  • Fluency in French and English, both verbal and written, is essential.
  • Prior experience in a customer service role is highly preferred.
  • Strong communication and problem-solving skills, with a focus on customer satisfaction.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • A positive attitude, strong work ethic, and ability to work collaboratively within a team.
  • Willingness to adapt to change and embrace new challenges in a fast-paced environment.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job French Speaking Customer Experience Associate - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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