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German Speaking Customer Service for High-End Coffee Machines - Athens, Greece

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Job Description - German Speaking Customer Service for High-End Coffee Machines - Athens, Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative specializing in high-end coffee machines, located in Athens, Greece. This position is perfect for individuals with a passion for quality coffee and a commitment to providing exceptional customer service to clients who appreciate luxury products.


Responsibilities

  • Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries about coffee machines and accessories.
  • Assist customers with selecting the appropriate products, resolving technical issues, and providing detailed guidance on usage and maintenance.
  • Manage order processing, including returns and exchanges, while ensuring customer satisfaction throughout the transaction.
  • Document all customer interactions accurately and contribute to continuous service improvement initiatives.
  • Work closely with sales and technical teams to ensure customer issues are resolved efficiently and effectively.
  • Stay knowledgeable about product features, promotions, and industry trends to enhance customer interactions.
  • Actively solicit customer feedback to improve products and services.
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, particularly within the luxury or consumer goods sector, is preferred.
  • Strong communication and interpersonal skills with a customer-focused mindset.
  • Ability to troubleshoot technical issues clearly and confidently.
  • Proficiency in customer service software and Microsoft Office applications.
  • Highly organized with excellent attention to detail.
  • A passion for coffee and knowledge of brewing methods is a bonus.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job German Speaking Customer Service for High-End Coffee Machines - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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