Hosting Services Supervisor (Tech Hub / Athens)

Ready to lead global hosting operations across data centers and cloud?

Excited to drive process improvements and collaborate on hosting solutions?

Can you scale tools, processes, and a diverse team for high performance?

ManpowerGroup Greece, on behalf of its client, a Fortune 500 firm, leader at its domain, is looking for an experienced Hosting Services Supervisor.

Our client has a Tech Hub in Athens with more than 60 employees and the Hub provides IT Services across all corporate functions of the organization in Europe & the USA.

📌 Location: Athens, North sector (walking distance to metro station)

📍 Working Model: Hybrid working model (3 days office, 2 remote)

🖋️You will be reporting to the Hosting Services Manager

What you will do:

As a Hosting Services Supervisor you will manage a team of administrators, ensuring the stability, scalability, and availability of services that host and process the company’s applications, systems, and data. Key responsibilities include overseeing the day-to-day operations of the company’s global hosting services across both physical data centers and cloud environments (specifically Azure). This role requires a strong blend of operational oversight, strategic planning, technical proficiency, and team leadership.

More specifically you will:

• Ensure conformity with change management standards and oversee policy, standards, and procedural development.
• Develop, execute, and maintain operational processes, ensuring optimal configuration and monitoring.
• Participate in IT and business goal setting, and provide monthly operational reports on resource usage, thresholds, SLAs, and root cause analysis.
• Monitor department performance (technical and personnel) and refine monitoring metrics, benchmarks, and alerts.
• Administer Wintel platform, provide global technical support, and oversee hardware/software implementations.
• Ensure compliance with security standards, lead disaster recovery testing, and manage incident remediation.
• Supervise and train employees, manage IT staffing, and coordinate recruitment and development.
• Participate in on-call rotation to support the team.
• Oversee recruitment, supervision, scheduling, development, evaluation, and disciplinary actions of IT staff.
• Maintain consistent communication with executives, department heads, and end users to align IT activities with organizational needs.
• Take on additional responsibilities as assigned by IT leadership. 

• A bachelor's degree in Computer Science, Information Technology, or 5 years of experience in a similar role / similar duties.
• Previous experience in a supervisory role within IT operations, preferably in Enterprise or Data Center infrastructures.
• Strong knowledge of Wintel computer hardware & operating systems (Windows Server Operating Systems).
• Strong working knowledge in enterprise backup disk-based solutions (e.g. Azure Backup, CommVault, and Veeam).
• Strong working knowledge in enterprise storage solutions HPE, DELL, NetApp.
• Working knowledge in Microsoft SCCM.

• Knowledge of industry standard maintenance practices and monitoring tools is required.
• Strong project management capabilities.
• Strong leadership and team management skills.
• Ability to participate in special projects as requested.

• Excellent command of English language written and verbal.
• Team player with strong work ethic and excellent documentation skills.
• Have a strong customer service focus when accomplishing tasks and projects.
• Strong analytical & problem solving skills.

Any of the following will be highly appreciated:

• Experience with Azure IaaS services, Intune and Azure Arc.
• Experience with Linux – any distribution.
• Experience with AS/400 (iSeries).
• Experience with PowerShell.

✔️ Salary range between 36K – 42K depending on skillset and experience

✔️ Private medical insurance

✔️ Annual Bonus Scheme

✔️ Standard Monthly allowance in Meal vouchers

📖 Continuous training on innovative products and solutions

👥 Recruitment Process:

·       If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

·       As for the next steps, there will be 3 more interview rounds that include an interview round with the Hiring Manager & HR, an interview with the Executive Director and at the final stage an interview with the CIO of the company.

For any questions regarding this opportunity, please directly contact Anna Georgiou to the following email: ([email protected])

You can always check all our Technology Roles here: https://manpowergreece.gr/it-jobs-gr/

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece