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Italian Speaking Customer Service Banking - Athens, Greece

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Job Description - Italian Speaking Customer Service Banking - Athens, Greece

Patrique Mercier Recruitment ES is pleased to present a fantastic opportunity for Italian-speaking individuals to join a premier customer service banking team in Athens, Greece! This role is ideal for those who are passionate about delivering excellent customer support within the banking sector. As an Italian-speaking Customer Service Representative, you will help clients navigate their banking inquiries, resolve issues, and ensure they receive exceptional service. Enjoy the opportunity to live and work in a vibrant city while building your career in a dynamic environment!


Responsibilities

  • Provide superb customer service to Italian-speaking clients through various communication channels, including phone, email, and chat.
  • Address and resolve inquiries regarding banking products and services in a timely manner.
  • Build and maintain strong relationships with customers to enhance their overall banking experience.
  • Accurately document customer interactions in the CRM system and track issues until resolution.
  • Collaborate with team members to meet service targets and improve overall customer satisfaction.
  • Engage in consistent training to keep up with the latest banking products and customer service practices.
  • Gather and analyze customer feedback to identify trends and recommend service improvements.
  • Fluency in Italian is essential, alongside strong English communication skills.
  • Exceptional customer service skills with a commitment to client satisfaction.
  • Previous experience in a customer service role, ideally in the banking or financial industry.
  • Ability to excel in a fast-paced, multicultural work environment.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM software and communication tools.
  • Willingness to relocate to Athens and embrace a new cultural experience.
  • In possession of EU passport
  • ·         Private Health Insurance
  • ·         Training & Development
  • ·         Performance Bonus
  • ·         2 Extra Salaries Per Year Fully Paid Training
  • . Above Average Greek Salary
  • ·         Fully Paid Relocation Package ( flight, transfer and hotel )
  • ·         Free Greek Lessons, discounts and other perks
Original job Italian Speaking Customer Service Banking - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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