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Italian Speaking Support for Social Media - Instant Messaging - Remote in Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Italian Speaking Support for Social Media - Instant Messaging - Remote in Greece

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for an Italian Speaking Support for Social Media – Instant Messaging to join our remote team in Greece. Our mission is to connect career-minded individuals with exceptional job opportunities, and we're seeking someone who is passionate about social media and committed to providing outstanding customer support.


Responsibilities

  • Manage and respond to customer inquiries via instant messaging on various social media platforms in a prompt and professional manner.
  • Assist users in troubleshooting issues related to their social media accounts and offer clear solutions.
  • Provide accurate information regarding our products and services to enhance user satisfaction and engagement.
  • Engage proactively with users to build a positive and interactive online community.
  • Document all interactions and feedback in the CRM system to support continuous improvement.
  • Collaborate with team members to refine support processes and enhance overall service quality.
  • Stay informed about the latest trends in social media to provide effective and up-to-date assistance.
  • Fluency in Italian and English, both written and spoken.
  • Experience in customer service, particularly in social media support, is an advantage.
  • Strong understanding of social media platforms and their features.
  • Exceptional written and verbal communication skills to effectively engage with customers.
  • Familiarity with CRM software and instant messaging tools.
  • Self-motivated with the ability to work independently as well as collaboratively within a team.
  • Strong problem-solving abilities to address and resolve customer inquiries efficiently.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job Italian Speaking Support for Social Media - Instant Messaging - Remote in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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