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Italian Speaking Technical Support Roles - Athens, Greece

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Job Description - Italian Speaking Technical Support Roles - Athens, Greece

Patrique Mercier Recruitment is thrilled to announce an incredible opportunity for Italian Speaking Technical Support Representatives in Athens, Greece. In this role, you will be integral to providing specialized support to Italian-speaking customers, helping them navigate technical issues and maximize their use of our products. You will engage directly with clients to diagnose problems, offer solutions, and ensure they receive the highest level of service. This is a fantastic chance to blend your technical aptitude with your passion for customer service in a dynamic, supportive environment.


Responsibilities

  • Provide top-notch technical support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to products and services in a timely manner.
  • Document customer interactions and technical resolutions in the CRM system.
  • Educate customers on product features and best practices to enhance user experience.
  • Collaborate with cross-functional teams to escalate and resolve complex issues as needed.
  • Stay updated with product knowledge, software updates, and industry trends to provide informed support.
  • Fluency in Italian and English; knowledge of additional languages is a plus.
  • Previous experience in technical support or IT-related roles is highly desirable.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Excellent communication skills and the ability to explain technical concepts clearly.
  • Familiarity with CRM tools and troubleshooting software.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
Original job Italian Speaking Technical Support Roles - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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