Join the vibrant team at Patrique Mercier Recruitment ES as an Italian Speaking Video Streaming Support Specialist in the exciting city of Athens, Greece! This role is a fantastic opportunity to utilize your language skills and passion for video content while supporting users in a fast-paced industry.
In this position, you will assist Italian-speaking users by addressing their inquiries and resolving any technical issues related to our streaming platform. Your dedication to providing excellent customer service will enhance the overall experience for our users. If you are enthusiastic about technology and enjoy helping others, we would love to hear from you!
Your Responsibilities
- Provide exceptional support to Italian-speaking users through various communication channels.
- Troubleshoot and resolve technical issues concerning video streaming services.
- Guide users in navigating the platform and locating their desired content.
- Document customer interactions and monitor common issues for service improvement.
- Collaborate with the support team to foster high customer satisfaction and improve service delivery.
- Fluency in Italian is essential.
- Strong problem-solving skills and a technical background.
- Experience in customer support or similar roles is preferred.
- Excellent verbal and written communication skills.
- Ability to work effectively in a remote or office environment.
- Proficiency in English for effective communication with the team.
- Genuine interest in video streaming and the entertainment industry!
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and hotel )
- · Free Greek Lessons, discounts and other perks