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Nordic Speaking Customer Service Banking - Athens, Greece

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Job Description - Nordic Speaking Customer Service Banking - Athens, Greece

Patrique Mercier Recruitment ES is seeking dedicated Nordic-speaking professionals to join a thriving customer service banking team in Athens, Greece. This role is perfect for those who enjoy delivering exceptional service and support to clients in the banking industry. As a Nordic-speaking Customer Service Representative, you will assist clients from Nordic countries, addressing their inquiries and ensuring a seamless banking experience. Embrace the opportunity to work in the vibrant city of Athens while building a rewarding career with a company that values its employees and their development!


Responsibilities

  • Provide excellent customer service support to Nordic-speaking clients through various channels, including phone, email, and chat.
  • Respond to customer inquiries regarding banking products and services, resolving issues effectively.
  • Build and maintain strong relationships with customers to enhance their banking experience.
  • Accurately document interactions and inquiries in the company’s CRM system.
  • Collaborate with team members to meet service objectives and contribute to continuous improvement.
  • Participate in training and development initiatives to enhance product knowledge and service delivery.
  • Analyze customer feedback to identify trends and suggest improvements for service processes.
  • Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential.
  • Strong verbal and written communication skills with a focus on customer satisfaction.
  • Previous experience in a customer service role, particularly in banking or finance, is preferred.
  • Able to work effectively in a fast-paced and multicultural environment.
  • Excellent problem-solving skills with a keen attention to detail.
  • Proficient in using technology and customer management systems.
  • Willingness to relocate to Athens and embrace a new cultural experience.
  • In possession of EU passport
  • ·         Private Health Insurance
  • ·         Training & Development
  • ·         Performance Bonus
  • ·         2 Extra Salaries Per Year Fully Paid Training
  • . Above Average Greek Salary
  • ·         Fully Paid Relocation Package ( flight, transfer and hotel )
  • ·         Free Greek Lessons, discounts and other perks
Original job Nordic Speaking Customer Service Banking - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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