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Dutch Speaking Airline Customer Care Representative - Athens, Greece

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icon remote-alt Remote / Work from Home

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Job Description - Dutch Speaking Airline Customer Care Representative - Athens, Greece

Join the innovative team at Patrique Mercier Recruitment JP as a Dutch Speaking Airline Customer Care Representative in the vibrant city of Athens, Greece!

This exciting role involves providing exceptional customer support to Dutch-speaking airline customers, ensuring their travel experiences are smooth and enjoyable. As part of a dynamic team, you will handle inquiries, resolve issues, and deliver information with professionalism and a friendly attitude. If you are passionate about travel and have a knack for customer service, this position could be the perfect fit for you!

Responsibilities

  • Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
  • Provide up-to-date information regarding flight schedules, bookings, and travel changes.
  • Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
  • Document interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with team members to enhance service delivery and customer satisfaction.
  • Participate in training sessions to strengthen product knowledge and service skills.
  • Continuously gather customer feedback to suggest improvements for service enhancement.
  • Fluent in Dutch and English, with excellent verbal and written communication skills.
  • Strong customer service orientation with a commitment to professionalism.
  • Experience in the travel or airline industry is a significant advantage.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Proficient problem-solving abilities and attention to detail.
  • A collaborative team player who can also work independently.
  • Willingness to embrace Greek culture while living and working in Athens.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
Original job Dutch Speaking Airline Customer Care Representative - Athens, Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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