Salesforce Technical Business Analyst

We are looking for a Salesforce Technical Business Analyst to join the growing technology team in Hong Kong. You will act as a key bridge between business stakeholders and IT, driving Salesforce initiatives from requirements gathering through to deployment and ongoing support.

Key responsibilities

• Engage business stakeholders to understand needs, gather detailed requirements and document user stories, process flows and use cases for Salesforce solutions.
• Translate business requirements into practical Salesforce designs, working closely with developers and admins to ensure solutions are scalable and fit for purpose.
• Support configuration, testing and deployment of new features and enhancements, including coordinating UAT, validating results and managing issues.
• Assist in managing change requests, prioritising the backlog and tracking progress so that deliverables are delivered on time and with quality.
• Help investigate and resolve production incidents, perform basic impact analysis and recommend improvements to processes or system design.
• Create and maintain documentation such as requirement specs, functional designs and user guides, and provide training or demos to end users to encourage adoption.

Requirements

• Bachelor's degree in IT, Computer Science, Business, Information Systems or a related discipline.
• 4 - 8 years solid experience as a Business Analyst or Technical BA, with hands‑on exposure to Salesforce projects or CRM initiatives.
• Good understanding of core Salesforce capabilities, including data model, security concepts and standard configuration (objects, fields, flows, validation rules, reports and dashboards).
• Strong analytical and problem‑solving skills, with the ability to break down complex requirements and propose clear options.
• Excellent communication and stakeholder management skills, confident working with both business users and technical teams.
• Fluent spoken and written English; Cantonese or Mandarin would be an advantage for working with local and regional stakeholders.