GMS-Manager Service Excellence

icon building Company : Ernst & Young
icon briefcase Job Type : Full Time

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Job Description - GMS-Manager Service Excellence

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service Excellence - PMO Officer

The opportunity

We are looking for a talented PMO officer to join our dynamic and rapidly growing managed service team. As a PMO Officer, you will have the opportunity to work on a wide range of projects, collaborating with diverse teams and stakeholders. You will play a key role in establishing and maintaining project management best practices, facilitating effective communication, and supporting project governance. Your exceptional organizational and analytical skills will contribute to the overall success of our projects and the achievement of our strategic objectives within a fast-paced and collaborative environment.

Your key responsibilities

  • Develop comprehensive project plans, including timelines, task assignments, budget management and resource allocation.
  • Build digital tools to support project execution (MS 365 tools, PowerBI, PowerAutomate) and budget tracking
  • Lead RPA and automation projects end to end
  • Create and provide executive updates to leadership and clients
  • Support the establishment and maintenance of project management methodologies, frameworks, and standards.
  • Assist in the development of project management templates, tools, and processes.
  • Provide project management guidance and support to project managers and teams.
  • Monitor project performance, tracking key metrics, and generating reports for stakeholders and senior management.
  • Ensure compliance with project management processes and procedures.
  • Support the identification and mitigation of project risks and issues.
  • Facilitate effective communication and collaboration among project stakeholders.
  • Coordinate project meetings, including scheduling, agenda preparation, and minute taking.
  • Support the implementation of project governance, including project initiation, status reporting, and quality assurance processes.
  • Contribute to lessons learned exercises and knowledge sharing initiatives.
  • Stay updated on industry best practices and emerging project management trends.

Skills and attributes for success

  • Great story telling, PowerPoint and excel skills
  • Process improvement skills (lean sixsigma)
  • Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks effectively.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Autonomous and curious, faster learner and constantly seeking for improvement.
  • Detail-oriented with a focus on accuracy and quality.
  • Analytical mindset with the ability to gather, interpret, and present data effectively.
  • Proficient in project management methodologies and tools.
  • Strong problem-solving abilities with the capacity to identify and address issues proactively.
  • Collaborative team player with the ability to work effectively with diverse stakeholders.
  • Knowledge of project management software and tools is desirable.

To qualify for the role, you must have

  • Bachelor's degree in a relevant field (Business Administration, Project Management, etc.).
  • Automation/RPA tools experience
  • Previous experience in a project management or PMO-related role.
  • Solid understanding of project management methodologies and best practices.
  • Proficiency in project management software and tools.
  • Relevant certifications such as PMP (Project Management Professional) or PRINCE2 are desirable.
  • Work experience or internships in the financial services industry or Big 4 is preferred.
  • Lean sixsigma, RPA, MS365, powerBI , powerautomate certification will be a plus

What we offer

  • Dynamic teamwork: You will work with brilliant and innovative professionals who are devoted to building a better working world.
  • Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership:  We will give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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