Customer Support Manager

We are looking for a dynamic candidate who is willing to solve the problem-oriented task in the logistic process and to take care of individual home delivery orders dispatched with documents in a proper manner.

KEY DELIVERABLES / RESPONSIBILITIES:

• Finding a right courier partner & Generating the picklist & dockets through the system
  

• To Update Tracking Reports to customers
  

• To Resolve customer queries through the ticketing management system(Freshdesk).
  

• To complete tasks in the Zoho Project on a daily basis.
  

• To handle escalation cases with courier partners to resolve them.
  

• To ask for credit notes for shipments lost from courier partners.
  

• To help your teammate work related queries
  

• Handling incoming customer calls professionally and promptly.
  

• Initiating and coordinating return and refund requests.
  

• Managing live chat responses for timely customer support.
  

Requirements

KEY SKILLS REQUIRED:

• Preferable Microsoft Advanced Excel
  

• Microsoft Word
  

• Microsoft PowerPoint
  

• Knowledge of current logistic software functions
  

• Experience with Any E-commerce platform functional process. 
  

• Preferable Knowledge of Report Mechanism online tools.
  

Benefits

• ESI & PF facility will be provided