₹32,395 - 51,500 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
This job is no longer accepting applications.
Scroll down below to view similar jobs .
**Job Title: Call Center Associate - Remote Work** **Company: Zomato** **Location: Kolkata, West Bengal, IN** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0**
**Job Description:**
Zomato, a global leader in the food-tech space, is seeking dynamic and passionate Call Center Associates to join our remote customer service team. This is an exceptional opportunity for individuals looking to kickstart their careers in a fast-paced and engaging environment. As a Call Center Associate, you will play a crucial role in enhancing customer satisfaction by effectively addressing inquiries and providing solutions related to our food delivery services.
**Key Responsibilities:** - **Customer Support:** Respond to a high volume of customer inquiries via phone, email, and chat with a focus on delivering exceptional customer service. - **Problem-Solving:** Identify and troubleshoot customer issues, providing timely and accurate solutions while maintaining a courteous and professional demeanor. - **Order Management:** Assist customers with their orders, including placements, modifications, cancellations, and complaints, ensuring a seamless experience. - **Documentation:** Accurately record customer interactions and maintain thorough documentation of issues and resolutions in the system to ensure consistency and accountability. - **Team Collaboration:** Work collaboratively with team members and other departments to resolve customer issues and enhance overall service delivery. - **Feedback Collection:** Gather customer feedback and suggest improvements to management to enhance services based on customer insights. - **Continuous Learning:** Stay informed about Zomato's services, promotions, and operational changes, participating in training sessions to improve product knowledge and service delivery. - **Work Environment Adaptation:** Adapt to a dynamic work environment that embraces change and responds resiliently, contributing positively to team spirit and morale.
**Requirements:**
**Education and Experience:** - High School diploma or equivalent; relevant coursework in communication, customer service, or hospitality is a plus. - No prior experience is required; however, experience in a customer service role is beneficial.
**Skills and Personality Traits:** - **Passionate:** A genuine enthusiasm for helping others and delivering high-quality customer service. - **Confident:** Ability to communicate effectively, manage customer interactions gracefully, and build rapport over the phone and in writing. - **Planning:** Strong organizational skills to manage multiple inquiries and tasks efficiently within a fast-paced environment. - **Teamwork:** Collaborative mindset with a focus on working together as a team to achieve common goals and improve service quality.
**Benefits:** - Comprehensive gym membership to promote well-being and fitness. - Disability insurance for peace of mind and security. - Provision of company equipment to facilitate work from home effectively.
**Working Environment:** At Zomato, we pride ourselves on nurturing a culture that embraces change and resilience. We believe in empowering our employees to grow, adapt, and thrive in a collaborative and innovative atmosphere.
**Application Deadline:** Interested candidates are encouraged to apply by September 27, 2024.
**Equal Opportunity Statement:** Zomato is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we encourage everyone to apply.
Join us at Zomato and be part of a company that is redefining the way people experience food delivery!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
This job has the following work schedule:
This job has the following benefits:
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Get 10X More
Job Interviews
Share this job with your friends
Copyright © 2025 Grabjobs Pte.Ltd. All Rights Reserved.