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**Job Title: Customer Care Associate - Remote Work** **Company: Paytm** **Location: Delhi, Delhi, IN** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Deadline to Apply: 2024-09-27**
**Job Description:**
Paytm, one of India’s leading digital payment and financial services platforms, is seeking enthusiastic and motivated individuals to join our Customer Care team as part-time Customer Care Associates. This entry-level remote position is ideal for those looking to kickstart their career in customer service within a dynamic and innovative company.
**Key Responsibilities:**
- **Customer Interaction:** Serve as the primary point of contact for customers through various channels such as phone, email, and chat. Address inquiries and resolve issues promptly and professionally. - **Problem Solving:** Analyze customer issues and provide effective solutions to enhance customer satisfaction. Rely on attention to detail to diagnose problems and troubleshoot customer queries effectively. - **Product Knowledge:** Maintain thorough knowledge of Paytm services, policies, and procedures to perform efficiently. Stay updated on new product launches and enhancements. - **Feedback Collection:** Gather feedback from customers to identify areas of improvement and relay this back to the relevant departments. - **Documentation:** Accurately document customer interactions and resolutions in the customer relationship management (CRM) system to maintain a history of communication and transactions. - **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience. Share insights with the team to facilitate collective problem-solving efforts. - **Quality Assurance:** Participate in regular training and assessments to enhance product knowledge and customer service skills. Strive to meet or exceed performance metrics and benchmarks. - **Adaptability:** Quickly adapt to changing processes and customer needs in a fast-paced environment. Stay flexible in your approach while maintaining high-quality service delivery.
**Requirements:**
- **Education:** High school diploma or equivalent; a degree in any field is a plus. - **Experience:** No prior experience is required; fresh graduates are welcome to apply. - **Personality Traits:** - **Independent:** Strong ability to work autonomously and manage time efficiently. - **Reliable:** Consistently dependable with a strong sense of responsibility towards tasks and deadlines.
- **Soft Skills:** - **Analytical Skills:** Ability to interpret and analyze customer needs and data effectively. - **Problem-Solving Skills:** Strong capability to identify issues, think critically, and devise strategies that lead to effective resolutions. - **Technical Skills:** Proficiency in basic computer applications (MS Office, CRM software) and a fast learner of new software tools.
- **Communication:** Excellent verbal and written communication skills in English; proficiency in Hindi and other regional languages is a plus.
- **Availability:** Flexible schedule, with the ability to work evenings and weekends as required.
**Benefits:**
- Competitive hourly wage. - Gym membership to promote health and wellness. - Retirement plan options to secure your future. - Joining bonus for successful candidates upon completion of the onboarding process.
**Working Environment:**
We believe in a vibrant, collaborative, and energetic work atmosphere. As a Customer Care Associate, you will thrive in a rapidly evolving work setting that challenges you daily and provides opportunities for personal and professional growth.
**Equal Opportunity Statement:**
Paytm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, gender, age, disability, sexual orientation, gender identity, national origin, or any other characteristic protected by law.
If you are ready to embark on a rewarding part-time career in customer service with Paytm, we encourage you to apply by the deadline of September 27, 2024. Join us in making a difference in the lives of our customers and be part of a company that values innovation and excellence!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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