D

Customer Care Associate - Work from home

salary Salary :

₹44,855 - 69,774 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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Job Description - Customer Care Associate - Work from home

**Job Title:** Customer Care Associate - Work from Home **Company:** Dell Technologies India **Location:** Bangalore, Karnataka, IN **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2


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**Job Description:**


Dell Technologies India is on the lookout for a dedicated and passionate **Customer Care Associate** to join our dynamic team in a work-from-home capacity. As a part-time associate, you will be a vital part of our customer's experience and play a key role in helping them navigate our products and services. Your primary focus will be to ensure customer satisfaction while fostering relationships that promote customer retention and brand loyalty.


**Key Responsibilities:**


1. **Customer Support:** - Provide exceptional customer service to end-users via phone, email, and chat. - Resolve customer inquiries effectively by listening to their needs and providing tailored solutions. - Handle technical support queries and troubleshoot issues related to Dell products, services, and software.


2. **Problem-Solving:** - Utilize critical thinking skills to evaluate situations and develop clear, actionable solutions for customers. - Document issues and feedback accurately in our customer relationship management system (CRM) to help enhance future services.


3. **Team Collaboration:** - Work collaboratively within a support team environment, sharing insights and strategies to enhance service delivery. - Participate in regular team meetings to discuss targets, challenges, and improvements.


4. **Customer Engagement:** - Engage proactively with customers to understand their experiences and gather feedback for service enhancement. - Educate customers on product features, product launches, and promotions to maximize their usage and satisfaction.


5. **Performance Metrics:** - Meet weekly and monthly performance metrics including customer satisfaction scores, response times, and resolution times. - Maintain a positive attitude while achieving individual and team objectives.


6. **Continuous Improvement:** - Stay updated with product knowledge and industry trends to provide informed assistance. - Suggest improvements based on customer interactions and feedback to enhance service processes.


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**Requirements:**


**Experience and Qualifications:**


- A minimum of **2 years** experience in a customer support or service-related role. - Experience in **technical support** or knowledge of Dell products is a plus.


**Technical Skills:**


- Proficient in using customer support software and CRM tools. - Familiarity with basic troubleshooting procedures for computer hardware and software.


**Personality Traits:**


- **Resilient:** Ability to bounce back from challenging customer interactions and remain positive. - **Confident:** Display self-assurance and the ability to communicate effectively, even in complex situations.


**Soft Skills:**


- **Critical Thinking:** Ability to assess situations, identify concerns, and propose actionable solutions effectively. - **Teamwork:** Collaborate seamlessly with team members and other departments to enhance the customer experience.


**Additional Requirements:**


- High-speed internet and a quiet, dedicated workspace at home. - A willingness to work flexible hours including weekends and holidays if necessary.


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**Benefits:**


- **Free Accommodation:** Enjoy the convenience of supported living arrangements while working from home. - **Employee Discounts:** Gain access to exclusive discounts on Dell products and services. - **Gym Membership:** Stay healthy and fit with a complimentary gym membership.


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**Working Environment:**


Become part of a pioneering company that sets industry benchmarks in technology and customer service. At Dell Technologies, we believe in innovation and continuous improvement. You will be given the opportunity to contribute meaningfully and grow in a vibrant and supportive environment.


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**Application Deadline:**


Please submit your application by **September 27, 2024**.


**Equal Opportunity Statement:**


Dell Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Care Associate - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in India

This job is no longer accepting applications.

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