A

Online Account Support Representative

salary Salary :

₹41,532 - 64,790 monthly

icon building Company : Adani Group
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

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Open only for candidates based in India

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Job Description - Online Account Support Representative

**Job Title:** Online Account Support Representative **Company:** Adani Group **Location:** Delhi, Delhi, IN **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 2


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**Job Description:**


Adani Group, a multinational conglomerate with a diverse portfolio in key sectors, is actively seeking a passionate and independent Online Account Support Representative to join our dynamic team in Delhi. The ideal candidate will have a solid background in customer support and possess strong analytical skills combined with emotional intelligence. This position is vital in ensuring customer satisfaction and enhancing our client relationships through effective support and communication.


**Key Responsibilities:**


1. **Customer Interaction:** - Engage with clients through various online channels, including email, chat, and social media, ensuring timely and accurate responses to all inquiries. - Assist customers in resolving issues related to their accounts, products, and services, maintaining a high level of professionalism and empathy.


2. **Account Management:** - Monitor customer account activity, providing proactive guidance and assistance in optimizing their use of services and resolving any discrepancies or concerns. - Maintain comprehensive records of customer interactions, issues, and resolutions in our CRM system for future reference and quality assurance.


3. **Issue Resolution:** - Collaborate with cross-functional teams to investigate and resolve complex customer issues, ensuring swift and satisfactory outcomes. - Analyze customer feedback and trends to develop strategies for improving the quality of support and enhancing customer experiences.


4. **Support Training & Documentation:** - Participate in training sessions to stay up-to-date with product information, enhancements, and service changes. - Contribute to the development and refinement of support documentation and resources for both customers and team members.


5. **Reporting:** - Generate and analyze reports on customer interactions, feedback, and support metrics to identify areas for improvement and celebrate successes. - Provide insights and recommendations to management based on analytical findings.


**Qualifications:**


- **Education:** Bachelor’s degree in Business, Communications, or a related field preferred. - **Experience:** Minimum of 2 years of experience in customer support or account management, preferably in an online environment. - **Technical Skills:** Proficiency in CRM software, Microsoft Office Suite, and communication platforms is essential. Familiarity with data analysis tools is a plus. - **Personality Traits:** - Passionate about customer service and willing to go the extra mile for clients. - Independent thinker capable of managing workload effectively without constant supervision. **Soft Skills:**


- Strong analytical skills with keen attention to detail, enabling effective problem-solving and decision-making. - High emotional intelligence to engage with customers empathetically, understanding their needs and concerns deeply. - Excellent verbal and written communication skills to convey information clearly and concisely.


**Benefits:**


- Competitive remuneration with a joining bonus upon successful onboarding. - Gym membership offered to promote health and wellness among our employees. - Opportunities for domestic and international travel based on project requirements and personal development.


**Working Environment:**


At Adani Group, we prioritize our employees' well-being through health and wellness initiatives, creating a collaborative and supportive work environment that encourages growth, innovation, and engagement.


**Application Deadline:** 2024-09-27


**Equal Opportunity Statement:**


Adani Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from all individuals who meet the requirements outlined in the job description.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Account Support Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in India

This job is no longer accepting applications.

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