Quality Assurance Contact Center

Execute all training programs assigned, including staff training program, both of internal user & bank partners, in a high quality standard
Conduct regular meeting with respective designed channel and conduct TNA to develop the sales force of designated channel
Execute special project as requested by the channel or assigned by supervisor according to the agreed standard
Submit training report and administration on time, including EAP, trainer activity report, attendant list, exam result, etc
Regularly review training material in the training road map, revised it whenever necessary, control the internal approval process to make sure it is always ready to use
Complete personal development program to achieve higher level of competency as determined by respective supervisor


Able to speak in English (Written and Oral)
Minimum Diploma from any discipline
Minimum 1 year experience in Trainer in Call Center or Customer Service
Had an experience in e-commerce or related industry
Able to correspondence and prepare documents in English
Proficient with computer literacy, Ms Office (Familiar with Excell Formulas) and reporting
Ability to be focused and organised
Good communication
Energetic

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang. "

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers. "

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