Team Leader Deskcall

icon briefcase Jenis Pekerjaan : Full-Time

Jumlah Pelamar



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Deskripsi Pekerjaan - Team Leader Deskcall

Job summary
Team Leader Deskcall job vacancy in Yogyakarta Open to job seekers with latest education/graduate Job vacancies in Banking field
Job seniority: mid-to-senior level
• - Reporting and updating activities of DC staff to Supervisor and Manager • - Controlling and supervising productivity of DC staff • - Controlling and supervising daily attendance of DC staff • - Controlling and supervising negotiation process of DC staff • - Controlling and supervising code of conduct in phone calls • - Providing coaching and motivation to DC staff • - Conducting monitoring rounds of DC staff • - Daily team briefing, payment and productivity reporting • - Willing to represent manager when unavailable
• - Good communication skills, especially through telephone or other communication media • - Minimum 1 year of experience in desk collection/telemarketer/customer service or similar fields • - Minimum D3/S1 education from any major • - Good negotiation skills • - Able to work in a team or individually • - Willing to work under pressure, disciplined, integrity, and target-oriented • - Placement in Yogyakarta (Co-working space HQ Pakuwon Mall DIY)
Key Skills Needed
• Good communication skills • Negotiation skills
• Basic Wage (Gaji Pokok) • Incentive • Private Insurance (Asuransi Sinar Mas) • BPJS Ketenagakerjaan & BPJS Kesehatan • Career Path
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