Assistant Front Office Manager - Hiring Now

icon building Perusahaan : Accor
icon briefcase Jenis Pekerjaan : Full-Time

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Deskripsi Pekerjaan - Assistant Front Office Manager - Hiring Now

We are hiring a focused Assistant Front Office Manager to join our all-star team at Accor in Kabupaten Badung Bali
Growing your career as a Full Time Assistant Front Office Manager is a great opportunity to develop excellent skills.
If you are strong in problem-solving, project management and have the right personality for the job, then apply for the position of Assistant Front Office Manager at Accor today!

Company DescriptionNestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, orrejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.Job DescriptionMonitor front office personnel to ensure guests receive prompt, cordial attention and personal recognitionSupervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenueMonitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognitionPromote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing programTo set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&BMaintain inter-departmental relationships to ensure seamless customer serviceAssume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintainedSchedule and regularly conducts routine inspections of areas under his/her controlMaintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried outKnow system recovery proceduresInterpret computer reportsCompile statistics for front office and provide reports relating to that area on the operation of Suite and VillasContinually check the accuracy of guest in house accountApprove upgrades and special amenitiesMaintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employeesConduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed informationCommunicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent informationMaintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.Works with Talent and Culture on manpower planning and management needs.Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.Maintain good relation with vendor and local community.QualificationsRequired Skills:Excellent in communication skills when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Hotel.Good formal writing skillsProficient in the use of Microsoft Office and Property Management SysteProblem solving, reasoning, motivating, organizational and training abilitiesStrong Leadership skills in managing large teams inclusive of both supervisory and staff levelAbility to manage complex relationships with other departmentsQualifications:Bachelor’s degree in Hotel Administration, Business Administration or equivalentExperience:3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.Experience in Ultra Luxury Hotel or Resort is preferredExceptional communication skills in English, verbally or written, other languages are great advantageOrganized, highly motivated and driven to succeedAble to work under pressure both individually and with the teamAttention to details and confidence in guest interaction

Benefits of working as a Assistant Front Office Manager in Kabupaten Badung Bali:


● Excellent benefits
● Opportunities to grow
● Attractive package
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