Food & Beverage Manager

icon building Perusahaan : Grand Mercure
icon briefcase Jenis Pekerjaan : Full-Time

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Deskripsi Pekerjaan - Food & Beverage Manager

Job Description
  • Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
  • Analyze and submit month-end reports and identify deviation from business plan goals
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
  • Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to General Manager upon completion of promotion
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
  • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
  • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
  • Handle guests’ complaints and comments tactfully and efficiently
  • Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
  • Maintain department communication logbook and updated notice board
  • Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
  • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations 
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Ensure that health, safety and security procedures are in place in the outlet
  • Attend all briefings, meetings and trainings as assigned by management
  • Perform proper handover and communication to the next shift
  • Assist other food & beverage outlets with their operations during peak times or when required
  • Interview, select and recruit outlet employees 
  • Identify and develop team members with potential 
  • Conduct performance review with the team 
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Prepare payroll and gratuity reports
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication 
  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
  • Responsible and accountable for outlet’s profitability and revenue generation
Work Experience
  • Diploma or degree in hospitality – food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
  • Minimum 3 years' experience at the same position in the sector and impeccable knowledge of F&B professions and team management
  • Languages: fluent in the national language, English and a 3rd language would be a plus
  • Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
  • Open-mindedness, interpersonal skills and sense of initiative.  
  • Good interpersonal skills with ability to communicate with all levels of employees
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Good presentation and influencing skills
  • Flexible and able to embrace and respond to change effectively
  • Ability to work independently and has good initiative under dynamic environment
  • Self-motivated and energetic

• Learning programs through our Academies and the opportunity to earn qualifications while you work 

• Opportunity to develop your talent and grow within your property and across the world

• Employee benefit card offering discounted rates in Accor worldwide

• Ability to make a difference in the local community through our Corporate Social Responsibility activities

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