Store Manager - Westport

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Job Description - Store Manager - Westport

My client a leading jewellery business is looking for an experienced Store Manager to join one of their stores in Westport to help drive business forward.

As the Store Manager of this prestigious jewellery shop, you will be responsible for overseeing all aspects of store operations, ensuring a high level of customer service, and driving sales to meet targets. You will lead a dedicated team, manage inventory, and uphold our brand's reputation for quality and luxury.

If you are passionate about jewellery, possess strong leadership skills, and have a proven track record in retail management, we invite you to join our team and contribute to our ongoing success.

Key Responsibilities:

  • Oversee daily store operations, including sales, staff, customer experience, security, health & safety, stock and resources management.
  • Manage all cash, wage costs, budgets and systems administration as required (TMS, SAP, etc)
  • Ensure the store is clean, well-organized, and visually appealing.
  • Maintain security protocols to protect merchandise and ensure a safe shopping environment.
  • Be security conscious within the store and stock rooms - monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
  • Manage inventory levels, perform stock checks, and ensure accurate record-keeping.
  • Plan and execute visual merchandising strategies to attract customers and boost sales.
  • Coordinate with suppliers and vendors to ensure timely delivery of products.
  • Achieve and exceed sales targets through effective management and excellent customer service.
  • Develop and implement strategies to enhance customer experience and drive sales.
  • Handle customer inquiries, complaints, and issues in a professional and timely manner.
  • Recruit, train, and mentor a team of sales associates to ensure high performance and a motivated workforce.
  • Conduct regular performance reviews and provide constructive feedback to staff.
  • Foster a positive and inclusive work environment.
  • Develop and implement local marketing initiatives and promotions to drive traffic and sales.
  • Collaborate with the marketing team to plan and execute in-store events and campaigns.
  • Monitor and control store expenses, including payroll, supplies, and utilities.
  • Prepare and analyze sales reports, budgets, and forecasts.
  • Ensure compliance with financial policies and procedures.
  • Ensure compliance with company policies, procedures, and standards.
  • Stay updated on industry trends, competitor activities, and regulatory requirements.
  • Implement and enforce health and safety regulations.

Skills & Experience:

  • Minimum 3 years of proven experience as a Store Manager or in a similar retail management role, preferably in the jewellery or luxury goods industry.
  • Knowledge of jewellery repair, watch and battery fittings etc an advantage.
  • 3rd Level Business/Retail Management Qualification beneficial but not essential.
  • Strong leadership and team management skills.
  • Excellent customer service and interpersonal skills.
  • Good understanding of sales principles and customer service practices.
  • Proficient IT knowledge including Excel, Email, and SAP.
  • Strong organizational and multitasking abilities.
  • Proficiency in inventory management and point-of-sale (POS) systems.
  • Strong communication and problem-solving skills.
  • Flexibility to work various shifts, including weekends and holidays.


  • Competitive salary, bonuses and other benefits.
  • Employee discounts on jewellery (across the entire range).
  • Opportunities for professional development and career advancement.

Please send your CV to Shakeel Kazmi or call for more details.

If this role is not exactly what you are looking for but you are interested in finding out about future career opportunities, I am always happy to take a call.

Store Manager, Retail Department Manager, Senior Retail Manager, Assistant Store Manager, Assistant Manager Retail, Store Sales Manager, Retail Operations Manager, Retail Sales Manager.

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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