We are on the lookout for a focused Customer Service Agent (Hybrid) to join our stellar team at ARYZTA in Dublin, Leinster.
Growing your career as a Full Time Customer Service Agent (Hybrid) is a great opportunity to develop competitive skills.
If you are strong in project management, teamwork and have the right mindset for the job, then apply for the position of Customer Service Agent (Hybrid) at ARYZTA today!
Working with UsARYZTA is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the worlds number one frozen bakery.
Our employees are one of our key ingredients, and together they play a critical role in driving the continued success of our business.
We are always looking for great people to join our diverse global team and we have opportunities spanning a wide range of areas including; Production, Logistics, Finance, IT, Sales, Quality, HR and much more.
In ARYZTA, every day is different. If you are resilient, ambitious, and a team player, ARYZTA could be the place for you to thrive and grow in your career!
The CandidateWe are looking for enthusiastic and competitive Customer Service Agents to join our Customer Service team, working Hybrid, 3 days in the office & 2 days working from home. You should be an excellent communicator, be comfortable presenting products or services over the phone as well as dealing with any customer concerns and queries.
The Role - Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
- Delivery of a professional, efficient and timely standard of customer service
- Drive sales of new and complimentary product ranges
- Go the "extra mile" to meet sales targets and facilitate future sales
- Ask questions to identify customer needs effectively and maximise sales opportunities
- Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers)
- Build an excellent knowledge of our product portfolio and an understanding of industry trends
- Contribute to the overall success of the sales teams through suggesting areas for improvement and opportunities for focussing new business campaigns
Skills & Qualifications - Essential - Proven experience within a contact centre environment or other sales/customer service role
- Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
- Demonstrated ability to learn about products and services and describe/explain them to customers
- Excellent communication and interpersonal skills
- Strong negotiation skills with the ability to resolve issues and address complaints effectively
- Demonstrated ability to meet targets within a team environment
- Confident and professional manner
Skills & Qualifications - Desirable - Proficient in MS Office and SAP
- Experience of working in a FMCG and / or food role
Your ApplicationAt ARYZTA our employees are our number one asset and one of our key ingredients. If you are interested in applying for a position in ARYZTA please submit your complete application documents (CV and motivation letter).
We are looking forward to receiving your application on http://www.aryztacareers.com/
Each of our candidates throughout the world deserves to be treated with fairness, respect and dignity.
We are an equal opportunity employer and committed to hiring, training, compensating, and promoting persons based on their individual talents and abilities. We embrace diversity and opportunities are extended to employees and prospective employees without regard to race, colour, gender, religion, age, natural origin, family status, veteran status, sexual orientation, disability, or any other criterion prohibited by applicable federal, state, local, or international laws.
Benefits of working as a Customer Service Agent (Hybrid) in Dublin, Leinster:
● Company offers great benefits
● Opportunities to grow
● Attractive package
● Remote Work opportunity