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Customer Service Agent - Retail Underwriting Team - Start Immediately

icon building Company : Allianz
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Customer Service Agent - Retail Underwriting Team - Start Immediately

We are hiring an enthusiastic Customer Service Agent - Retail Underwriting Team to join our diverse team at Allianz in Dublin, Leinster.
Growing your career as a Full Time Customer Service Agent - Retail Underwriting Team is an awesome opportunity to develop exceptional skills.
If you are strong in project management, critical thinking and have the right personality for the job, then apply for the position of Customer Service Agent - Retail Underwriting Team at Allianz today!

About AllianzWe are proud to be one of the most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. Our people have a commitment to excellence and a willingness to face new and exciting challenges.

What you can expect from us Post an initial training period , You will be part of a team that recognises the strength of collaboration and prides itself on high performance while working in a flexible hybrid working model.Our competitive remuneration package includes:
  • Generous Pension Scheme Contributions
  • Health Insurance
  • Discounted insurance rates
  • Working From Home allowance
  • Numerous wellbeing and family benefits
  • Travel Benefits
  • Full financial support to pursue your relevant educational qualifications
  • Well-connected and accessible location with onsite staff parking and lunches provided
Role Information In Retail Underwriting, customers and business partners are at the centre of our business activities, whether it's providing them with new policies, renewing and maintaining their existing policies and providing excellent customer service.The purpose of this role is to quote, convert, renew and maintain general insurance policies for new and existing customers through intermediaries.

Key Responsibilities
  • Servicing our customers and business partners via inbound telephone calls, emails and general administration
  • Consistently demonstrating true customer centricity; ensuring high level of engagement with customers, meeting and exceeding customer and intermediary expectations and acting with integrity
  • Organising and prioritising work in order to deliver on the various service level agreements
  • Adhering to agreed processes and procedures including company quality and underwriting guide
  • Proactively anticipating customer issues and taking appropriate action
  • Continually improving quality and efficiency within the Team
  • Complying with the Financial Regulator's Minimum Competency Code, Consumer Protection Code and any other relevant regulations
  • Actively and enthusiastically participating in the achievement of individual and team targets and objectives
  • Engaging fully in Inclusive Leadership sessions with your manager, having a proactive approach to learning and development


Key Requirements and SkillsEssential Criteria
  • A minimum of 2 years' experience working in a phone based sales or customer service role
  • Demonstrated ability to work within, and achieve key performance indicators across quality and service metrics
  • Interest in pursuing a career in insurance, including relevant qualifications


Desirable
  • Working Towards or Completed an APA, CIP or have met the Grandfather criteria for the role as per the Minimum Competency Code issued by the Financial Regulator
  • Demonstrated knowledge or understanding of home and motor insurance products
  • Prior experience in working with Broker Software; i.e. Open GI or Relay


More About Us At Allianz Ireland we use our role as an employer, insurer, investor and corporate citizen to contribute to more inclusive and stronger societies. We believe in the power of diversity and inclusion, in mutual respect and support. We are constantly working on creating a workplace where you can feel at home. We want to provide our employees with the option to actively engage in shaping an inclusive culture at Allianz, wherever they are based.As the world's leading insurer, responsibility runs in our veins. To secure the future for our customer and business partners, it is our 2025 ambition to a is to move Allianz from being a leading company in its own right, to being champion of sustainability for our industry and beyond. We are constantly working to improve our carbon footprint as a company. That's why we are one of 64 companies in Ireland committed to the Business in the Community Low Carbon Pledge.As an employer, we truly care for our employees and their individual needs and aspirations. Together we all shape an environment in which everyone has the confidence to dream, to explore and to grow.Join Us. Let's Care for Tomorrow

*This role is subject to Minimum Competency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Benefits of working as a Customer Service Agent - Retail Underwriting Team in Dublin, Leinster:


● Excellent benefits
● Company offers career progression opportunities
● Attractive package

● Remote Work opportunity
Original job Customer Service Agent - Retail Underwriting Team - Start Immediately posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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