Online Chat Support Officer

salary Salary :

€2,000 - 3,000 monthly

icon building Company : Etsy Ireland
icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants



Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in Ireland

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Online Chat Support Officer

Job Description:

We are seeking a dynamic and customer-focused Online Chat Support Officer to join our team at Etsy Ireland in Galway, Connacht. As an Entry Level position, this role is perfect for someone with at least 1 year of experience in customer service or online support. The ideal candidate will be independent, confident, possess strong teamwork skills, and have a keen attention to detail.

Responsibilities: 1. Provide timely and professional responses to customer inquiries via online chat. 2. Assist customers with product information, order status, shipping inquiries, and troubleshooting. 3. Resolve customer complaints or issues in a timely and satisfactory manner. 4. Collaborate with other team members to ensure consistent and high-quality customer service. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously improve knowledge of products and services to better assist customers. 7. Proactively identify opportunities to improve customer satisfaction and retention.

Requirements: 1. Minimum of 1 year of experience in customer service or online support. 2. Excellent written communication skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in using online chat platforms and customer support software. 5. Knowledge of e-commerce platforms and online shopping preferences. 6. Strong problem-solving skills and ability to think quickly on your feet. 7. Bachelor's degree in a related field is preferred but not required.

Company Benefits: 1. Relocation allowance for qualified candidates. 2. Retirement plan options for long-term financial security. 3. Visa sponsorship for international candidates looking to work in Ireland. 4. Opportunities for growth and advancement within the company.

Working Environment: At Etsy Ireland, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and innovation to deliver the best possible experience for our customers. Our work environment is inclusive, supportive, and focused on continuous improvement.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Etsy Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Chat Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Ireland

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services jobs below

GrabJobs is the no1 job portal in Ireland, connecting you to thousands of jobs fast! Find the best jobs in Ireland, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.