Position Overview Join our growing team as an Insurance Claims Specialist, specializing in roofing and exterior remodeling projects. You'll serve as the key liaison between homeowners, insurance adjusters, and our internal teams while managing projects from start to finish. This role combines customer advocacy, insurance expertise, project management, and payment processing, offering competitive compensation and comprehensive benefits.
Key Responsibilities
Guide homeowners through the entire insurance claims process with excellent communication
Review and analyze initial insurance estimates for accuracy and underpaid items
Resubmit denied claims and partial approvals
Identify and document code upgrades and other claim enhancements to maximize settlements
Create detailed supplements using Xactimate, including material and labor costs
Advocate for customers during insurance adjuster negotiations
Process and track insurance payments, deductibles, and supplemental claims
Manage collections and follow up on outstanding balances
Handle all claim documentation, including photos, estimates, and supporting materials
Ensure compliance with current building codes and industry regulations
Maintain detailed records in our CRM system and provide regular updates to all stakeholders
Required Qualifications
3+ years of experience in insurance claims for exterior remodeling
Proficiency in Xactimate and CRM systems
Strong understanding of building codes, construction methods, and industry trends
Experience with payment processing and collections
Excellent communication skills and professional demeanor
Proven track record in insurance claim negotiations
Ability to manage multiple projects while maintaining attention to detail
What We Offer
Competitive salary based on experience: starting at $52,000 salary plus commissions and bonuses
Comprehensive health insurance and retirement plans
Career advancement opportunities
Collaborative, growth-focused work environment
In-office position with our dynamic team
Interested candidates please apply with resume and brief cover letter describing your relevant experience.
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